Customer Relations Officer

Doncaster East, VIC, Australia, 3109

Permanent

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Position Description

Make a difference at one of Australia’s leading health care providers

Generous salary packaging benefits, ongoing professional development and supportive team environment

Part time position available at Millward

About the role

We are looking for an enthusiastic Customer Relations Officer to join our team at Calvary Millward. The Customer Relations Officer is the primary support for the Home Manager, and is responsible for Occupancy at the Home, completing associated tasks from enquires through to welcome and resident transition.

**Some of your responsibilities will include**:
Maintaining a strong focus on customer service excellence and represent the Calvary Brand with each internal/external customer transaction.

Practicing in accordance with Calvary and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.

Supporting and always promoting the Home and organisation in a positive and professional manner.

Overseeing general presentation of the home, ensuring that the Home is well presented and welcoming for residents and visitors from the moment they arrive, including office areas.

Setting up vacant rooms as “display” rooms so they are welcoming and ready to be shown to potential residents and their families.

Working with the Home team to make sure that vacated rooms are ready for setting up as display rooms.

Warmly transitioning residents and families into their new Home and ensure their room is feeling as homely as possible

What you bring

Essential

COVID-19 vaccination is a mandatory requirement (3 doses) unless assessed exempt.

Influenza vaccination is a mandatory requirement unless assessed exempt.

Strong focus on building and maintaining positive relationships with stakeholders.

Excellent communication skills both written and verbal.

Excellent customer service skills and high attention to detail

Demonstrated ability to work within a team environment.

A thorough understanding of occupancy targets, room prices and target resident mix (e.g. number of Supported residents) for the Home

Sound knowledge of administrative practices

Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.

Desirable

Understanding of aged care fees, charges and Resident Agreements, experience in preparing quotes and explaining to customers

Experience in taking customers on tours of an Aged Care Home and explaining the services
Qualifications in Administration

Use of a CRM system (e.g. Resident select or Salesforce)

Use of professional systems such as a finance system (eg Epicor), Care Management system (e.g. Leecare) or rostering system (e.g. Kronos)

Experience in the Aged Care industry or with older persons

Experience in liaising with referrer organisations (social workers and placement consultants)

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

**Please note the following**:
Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role including influenza.