
Customer Support Officer
6 days ago
Description:
**Essential Responsibilities / Duties**
- Facilitate problem identification, research, and follow up to ultimate resolution, advocating for customer success
- Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services
- Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature
- Refer and escalate to appropriate internal teams as necessary
- Log and track customer interactions using the designated customer resource manager (CRM)
- Demonstrate agility by acting as a flex resource as necessary across multiple contact channels
- Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed
**Minimum Requirements**
- 1-3 years prior customer support experience or technical/help desk experience
- Bachelors degree will be viewed favourably
- Strong verbal and written communication skills
- Ability to understand and work effectively with technical processes and data
- Ability to work with mínimal supervision while taking initiative and setting priorities.
- Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
- Demonstrated computer skills
- Proven organizational skills with ability to effectively manage multiple projects
- Ability to work off-peak hours which includes some evening and weekend shift work. Ability to work limited on-call shifts
-
Administration Support Officer
2 weeks ago
Burwood East, Australia Country Fire Authority Full timeDo you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with...
-
Associate Customer Support Analyst
2 weeks ago
Burwood East, Australia SPS COMMERCE Full timeDescription: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail...
-
Sales Support
2 hours ago
Burwood, Australia Sharp & Carter Full time$70,000 - $80,000 plus super | Located in Burwood - Fun and dynamic team environment - Avenues for you to advance your skills and progress in the business! **About the role** **Responsibilities** In this varied role, your main duties will include, but not be limited to; - Sales and office administration support - Invoicing and purchase order entry - Aid in...
-
Services Support Officer
1 week ago
Burwood East, Australia Talent International Full time**Job Details**: **Location** Burwood East **Salary** Up to AU$41.00 per hour + + Superannuation **Job Type** Full Time **Ref** BBBH95835_1668480990 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client**: Our client for this position is a telecommunications company based in the easter suburbs. They're currently looking for a...
-
Contact Tracer Administration Support Officer
2 weeks ago
Burwood East, Australia Emergency Services Telecommunications Authority Full timeESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational...
-
Customer Liaison Officer
2 days ago
Burwood, Australia Ashdown Consulting Full timeUp to $450 p/d + super - 5 month contract - Burwood location **Customer Liaison Officer | 5 month contract** *** **| Up to $497.25 p/d** **Incl. super** - Up to $450 p/d + super - 5 month contract - Burwood location **About the Company** This NSW government agency is a major service provider who strives to deliver a more consistent and innovative...
-
Customer Service Officer
1 week ago
Burwood, Australia HCF Full time**About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...
-
Quality and Evaluation Support Officer
1 week ago
Burwood East, Australia Country Fire Authority Full timeDo you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with...
-
Office in Charge
2 weeks ago
Burwood East, Australia Coles Supermarkets Full time**Ready for a new challenge?**: **About the role**: Are you knowledgeable and loyal with a passion for customer service? Are you looking for a long-term career? Then this is the role for you. You’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and community. **About you and...
-
Burwood East, Australia Country Fire Authority Full timeAre you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with...