Production Manager

Our client has grown as a fashion designer at the beginning of 2006 to a well-established brand.

Buoyed by an inherent understanding of style, vast experience with têxtiles and a creative genealogy, our client has an uncompromised vision and resolve for quality and consistency. A master of romanticism and whimsy, our client offers a hands-on approach to every facet of the creative process.

This eponymous brand is committed to creating staple yet unique statement pieces that can be innovated from season to season. Designing for the woman who stands out, the brand is made for the romantic mínimalist, and razor-sharp sophisticate.

**Primary Purpose of Position**:
The role of the eCommerce Assistant reporting to the eCommerce Manager will be to support the eCommerce department, focusing on Customer Experience, Website and Merchandising.

**Key Responsibilities and Duties**

**Website**
- Assist eCommerce Manager in adding new products to various ecommerce systems, upload images and manage product descriptions
- Monitoring all online orders and managing the dispatch team and assisting them when needed
- Customer service through multiple channels
- Inventory management and stock control
- Assisting across the e-commerce department
- Executing all changes to the site including campaigns, new product uploads product name changes, imagery, pricing, art elements, new pages, etc.
- Create and manage all discount codes for customers.

**Merchandising**
- Liaise with our customer service and fulfillment to ensure customer satisfaction is met in all aspects
- Merchandising the website

**Overall Duties**:

- Setting up of all promotional sales and discounts E comm shoots, the whole process from hiring models to image selects
- All product uploads, website merchandising, category and collection creation, website banners, website navigations
- Ensuring the packing and fulfilling of orders is of a high standard
- Maintaining a high-end level of presentation in line with the Michael Lo Sordo’s brand
- Managing incoming and outgoing inventory in an organised and efficient manner
- Actioning regular stock takes
- Processing returns and exchanges
- Obtaining a high level of understanding of all product offerings
- Provide feedback to department manager around product performance and trends
- Assist with product creation and copy

**Skill, Behaviours and Attributes Required**
- A kind and respectful nature who is willing to learn, grow and adapt with the business is a must.
- Sort and rename images after receiving them from the photographer.
- Upload images and to our inventory management system and product listings.
- Write product descriptions and other supporting copies.
- Customer service experience or similar position of 1-2 years. High volume or call centre experience is a plus
- A love for shopping, fashion, and shopping for fashion (especially online).
- Ability to work in a fast-paced environment.
- Self-start, proactive attitude.
- Willingness to grow and learn.
- Strong organizational skills.
- Strong written and verbal communication skills
- Shopify/Shopify+ experience of 2-4 years
- Must be computer proficient, knowledge of basic keyboard shortcuts is required.
- Enthusiastic
- Detail orientated
- Capable of multitasking
- Confident working independently
- Excellent Time management
- Highly organised
- Customer focused
- Personable and polite
- Ability to multitask
- Mature and articulate communicator (fluent in English)
- Exceptional interpersonal skills
- High standard of professionalism
- Committed to team success.
- Follow through and adheres to deadlines.
- Exceptional attention to detail
- Ability to work autonomously and as part of a team.
- Open to team and individual coaching
- Professional and mature approach
- Kind natured
- **Bonus Qualifications**:

- A degree in graphic design or fashion
- Experience with help desk software (**which ones**)
- Familiarity with common eCommerce tech platforms like Google Analytics, Glew, Heap, Asana, loop Returns, Hotjar, Dropbox is a plus
- Excel / Google Sheets familiarity

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)