Account Operations Manager

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

Uber has recently launched Uber Direct, an on-demand delivery service for business customers. The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia, with rapidly increasing consumer preference for on-demand services. Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered. We are creating something brand new Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care **#BuildwithHeart.**

**About the Role**

In this role, you'll be a key member of the Account Operations team, a dynamic group dedicated to delivering exceptional operational support and in-depth product expertise to our high-value clients. As an Account Operations Manager, you'll partner with a portfolio of top-tier accounts, ensuring their success by providing strategic guidance, improving processes and resolving complex operational challenges.

**Your impact in role**:

- **Manage a Portfolio of High-Value Accounts**: Partner closely with commercial teams to deliver tailored operational support and product expertise, ensuring an exceptional merchant and delivery experience for our top-tier clients.
- **Collaborate Across Teams**: Work alongside the Uber Direct operations team and key cross-functional stakeholders to drive impactful outcomes and elevate the service delivery for our most strategic accounts.
- **Drive Continuous Improvement**: Proactively identify opportunities for optimization, lead impactful projects, and implement process improvements to enhance efficiency and elevate client satisfaction. You'll play a key role in refining existing workflows and developing innovative solutions to meet the evolving needs of our business.

**The experience you'll bring**:

- **Proven Experience**: You have 3+ years of experience in operations, business management, or SaaS Customer Success.
- **Problem-Solving Mindset**: You are a self-starter who thrives on tackling complex challenges. In a fast-paced, growing business, you'll be eager to find solutions to difficult problems and deliver impactful results.
- **Strong Operational and Analytical Skills**: You have a keen eye for detail and a solid understanding of operational processes. Experience with SaaS products, APIs, and integrations is a bonus.
- **Proactivity & Continuous Improvement**: You're someone who dives into the detail and is always looking for ways to optimise and improve. A mindset focused on delivering better outcomes and driving change is key.
- **Excellent Stakeholder Management**: You have strong communication and collaboration skills, enabling you to build effective relationships with cross-functional teams in a fast-moving environment.
- **Customer-First Approach**: You are passionate about championing the needs of our merchants, ensuring their voice is heard and represented in key business decisions.
- **Execution-Oriented**: This is a dynamic role, and you'll need to be someone who rolls up their sleeves, gets things done, and delivers high-quality results quickly and efficiently.