Operational Account Manager

4 days ago

Melbourne, Australia Sportradar AG Full time

Operational Account Manager - Melbourne, Australia

Overview

The Challenge
- Support customers throughout product launch and customer lifecycle.
- Ongoing monitoring and improvement of trading performances - granular analysis by sportsbook/sport/league.
- Partner with customers to identify, discuss areas of improvement, such as coverage and market issues, player profiling, risk policies, pricing support and recommend solutions.
- Build and maintain relationships with customers, and ensure customers are satisfied with products and services.
- Seek opportunities to provide additional features/updates to MTS customers.
- Promote and coordinate the execution of actions aimed at improving trading performance and optimize the delivery of MTS Service.
- Monitor processes to ensure achievement of service levels and early identification of any structural issues.
- Provide training to customers when required.
- Occasional travel, both domestically and internationally.
- Other duties as assigned by the Director of Operational Account Management.

Profile
- Must have 3+ years Trading Room experience, managing Key Sports, e.g. (Soccer, Tennis or US Sports).
- Demonstrated experience in building and maintaining customer/client relationships.
- Technically-savvy, ability to learn online tools quickly, and forward thinking.
- Superior verbal and written presentation and communication skills.
- Experience identifying key decision makers and influencing executive-level stakeholders.
- Excellent problem-solving skills - able to proactively identify and analyse problems and find appropriate solutions.
- Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly.
- Creative & inquisitive thinker, keen to further refine systems and processes.
- Fluent in English (both written and spoken). A secondary language is advantageous.
- Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.
- Proficient in Microsoft office suite, including word, excel, power point and outlook.
- Willing to travel both domestically and internationally, as assigned by the Director of OAM.

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