Customer Service Representative at Perth Airport

3 days ago

Perth Airport, Australia Smarte Carte Australia Pty Ltd Full time

Casual positions available
- Exciting, fast-paced and sought after working environment

**We are Australia’s leading supplier and manager of Airport Baggage Trolley Services and Baggage Storage solutions**.

An opportunity has become available at our Perth Airport location to employ casual Customer Service Representatives. The purpose of a Customer Service Representative is to service customers to our retail, Baggage Services stores.

With training you would be required to:

- Provide courteous service in assisting customers
- Wrap customers luggage and other items

You would be required to:

- **Have the physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height**:

- **Have the ability to walk and stand for 8 hours a day**:

- Display good customer service and verbal communication skills
- Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale
- Promote product and services through up selling and cross-selling, merchandising and other promotional activities
- Assist customers in use of Smarte Carte Lockers
- Learn and practice safe work procedures thus assuring safety to self, co-workers, passengers and visitors
- Maintain good communication and cooperation with other employees and facility management
- Attend to the day to day running of the Retail Store when required
- Assist with cash collections, counting and/or reconciliations when required
- Perform jobs in an honest, reliable, and a professional manner
- Complete other duties as directed, provided adequate training has been given

To be considered for these positions you must:

- Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
- Casual employees should be flexible for additional hours and changing shift times.
- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
- Be fully vaccinated against COVID-19

**Job Types**: Part-time, Permanent, Casual

**Salary**: $23.00 - $30.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Night shift

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
Smarte Carte workers are required to abide by any government requirements associated with the ongoing management of COVID-19.

Application Question(s):

- Are you fully vaccinated against COVID-19?

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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