UX Researcher/designer

2 weeks ago

Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- 14 days ago- Contact:
- Ernest Yray- Discipline:
- General IT
- Reference:
- 254422Our Federal Government Client is seeking for a UX Researcher/Designer to be a part of their Digital Experience Branch and is located in multiple locations including Brisbane, Canberra and Sydney.

You'll be a part of a multi-disciplinary Customer Experience Design team that builds world class government digital services.

This is a contract role that will run for 6 months with 2x6 months extension options.
- Work to transform the Department's approach to delivering online content and help deliver a Digital Experience Platform.
- You'll be responsible for your performance and work ethic, we're looking for team players

**To be successful in this role, you should have**:

- Minimum 5yrs experience required
- Proven experience in user research for large digital projects
- Ability to lead and deliver user research engagements from end-to-end in a team environment (including planning, designing, running/facilitating, analysis and reporting)
- Experience using both qualitative and quantitative methods will be required
- Champion of User Centred Design (UCD) and the DTA's Digital Service Standard (DSS)
- Experience in using metrics and user feedback to improve digital products and services.
- Knowledge of Design Thinking methodologies and ability to use them alongside your team to deliver on projects
- Strong presentation/facilitation skills and the ability to articulate and present solutions, ideas and recommendations
- Exceptional communication, organisational and interpersonal skills
- Ability to work in a fast-paced environment, handling and coordinating multiple pieces of work
- Ability to work collaboratively as part of an Agile team and participate in Agile ceremonies
- Ability to support the delivery of all work in the Customer Experience Design team, not just research related components.
- Ability to have a growth mindset and skill share with others
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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