Change & Release Manager

2 days ago

Canberra, Australia Infinite Talent Group Full time

The primary objective of the role is to ensure that the management of all IT service changes and releases are deployed in a controlled manner, in relation to the organizational policies, procedures and plans, whilst maintaining mínimal impact upon customers.

**Initial contract duration**:12 months

**Extension term**: 12 months

**Number of extensions **:2

**Location of work**:ACT

**Working arrangements**

**Security clearance**
Must have Negative Vetting Level 1

**Essential Criteria**:

- Manage the process updates and liaise with the client for

improvements, enhancements and alignment to the customer

processes for Change management and Release Management
- Consult and coach change requesters, coordinators, implementers

and project teams
- Management and oversight of the Forward Schedule of Change

across the enterprise or customer enterprise
- Liaise with the customer interface for operational and compliance

improvements including SLA exceptions and Service Improvement

Plans
- Manage all logged Requests for Change (RFC), using the change

management toolset
- Responsible for recording, categorising, documenting and reviewing

all changes, as well as ensuring all changes are risk assessed,

planned, tested, evaluated and released in a controlled manner
- Validate the interfaces with all other service management processes

are maintained and integrated
- Confirm with the client that the Change Management process is fit for

purpose
- Maintains a focus on continual prioritised improvement in alignment

with the client's objectives and business needs
- Collects necessary information from CABs and other sources for

applicable decision body to determine authorisation of changes
- Issue Change schedules in relation to each service and keeping all

necessary stakeholders updated regarding progress
- Manages Post Implementation Reviews (PIRs) and agreed Service

Improvement Plans (SIPs)
- Drive the efficiency and effectiveness of the processes by

implementing continuous improvement activities

Infrastructure Library (ITIL)

**Desirable criteria**
- Play a key role in delivery and governance of IT Changes within the

Department’s IT environments

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