Change and Release Manager

3 days ago

Canberra, Australia Aurec Full time

We are looking to engage a skilled and enthusiastic **Change and Release Manager **to join our Federal Government client

This is your chance to make a difference for our Federal Government client in this **12 month contract **with **an additional 24 months of** **extensions **offered.

**Australian Citizens with the ability to obtain an NV1 security clearance **will be considered for this role.

**The role will include but not be limited to**:

- Manage the process updates and liaise with the client for improvements, enhancements and alignment to the customer processes for Change management and Release Management
- Consult and coach change requesters, coordinators, implementers and project teams
- Management and oversight of the Forward Schedule of Change across the enterprise or customer enterprise
- Liaise with the customer interface for operational and compliance improvements including SLA exceptions and Service Improvement Plans
- Manage all logged Requests for Change (RFC), using the change management toolset
- Responsible for recording, categorising, documenting and reviewing all changes, as well as ensuring all changes are risk assessed, planned, tested, evaluated and released in a controlled manner
- Validate the interfaces with all other service management processes are maintained and integrated
- Confirm with the client that the Change Management process is fit for purpose
- Maintains a focus on continual prioritised improvement in alignment with the client's objectives and business needs
- Issue Change schedules in relation to each service and keeping all necessary stakeholders updated regarding progress
- Manages Post Implementation Reviews (PIRs) and agreed Service Improvement Plans (SIPs)
- Drive the efficiency and effectiveness of the processes by implementing continuous improvement activities

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To be considered for this opportunity, **APPLY** to this advertisement.

For more information about the role, contact **MATT **on **(02) 5109 09**32.**

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