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Service Desk Officer

2 weeks ago

Sydney, Australia Ashdown Consulting Full time

$55-$65 per hour + Super
- 4-month contract
- Elizabeth Street, Sydney

**Service Desk Analyst | 4-month contract | $73.13 Incl. super**
$55-$65 per hour + Super

4-month contract

Elizabeth Street, Sydney

**About the Company**

This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within the development of the New South Wales government.

**About the Role**
This role is responsible for providing ICT support to the EM Offices, Count Centers, Call Centers, PRT, and Head Office staff for State Election.

**Keys**
- Setup, relocation, and support of end user device hardware such as printers, desktops, laptops, monitors, tablets, smart phones, desk phones, accessories and audio-visual equipment.
- Use a ticketing system to log all requests and issues and respond to Service Desk queries in a timely manner
- First and second level windows software support and troubleshooting.
- Manage hardware and software escalations with vendors.
- First and second level support of network and telephony environment.
- End user device and venue ICT setup, configuration, and support during Elections.
- Software deployment and testing
- Provide training to end users and technical peers
- Create and update user and technical guides for our Service Desk knowledgebase
- Maintain asset databases ensuring they are always up to date

**About You**
- Excellent customer service skills
- Good time management skills
- Solid experience within the IT industry
- Experience supporting enterprise telephony and network environments
- Good understanding of core Microsoft Server operating systems
- Demonstrated ability in configuring, troubleshooting, and repairing network hardware.

**218.