Service Desk Officer

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Help Desk Support Officer (Day Shift)

Manage incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.

  • 4 month contract (AS03)- immediate start - day shift
  • Adelaide CBD - Beautiful premises
  • Excellent onboarding and training to ensure success

The Company

Join a progressive government organisation delivering vital digital and ICT support services across a diverse range of business areas. We are committed to customer service excellence, operational efficiency, and continuous improvement in how technology supports the work of our stakeholders.

You'll be part of a collaborative and experienced ICT team that plays a key role in supporting critical systems and services used daily across the organisation.

The Role

We are looking for a skilled and customer-focused Service Desk Officer to join our ICT Service Desk team. You will be the first point of contact for users needing technical support and assistance. The role involves managing incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.

You'll report to the Service Desk Manager and collaborate with internal teams and external vendors where necessary.

Responsibilities :

Provide timely and professional first-level ICT support via phone, email, and service management systemsLog, track, and resolve technical issues and service requestsMaintain regular communication with users and ensure accurate documentation of all interactionsTroubleshoot standard desktop applications and hardware to achieve high levels of first-call resolutionEscalate complex issues to relevant teams while maintaining ownership until resolutionContribute to documentation, knowledge bases, and service improvementsSupport team KPIs and service level agreements through disciplined workflow and attention to detail

You're a clear communicator and problem solver with a strong focus on customer satisfaction. You thrive in a fast-paced environment and enjoy being part of a collaborative team.

What you need :

Experience working in an ICT service desk or technical support roleExcellent communication skills, both written and verbalAbility to manage competing priorities and work under pressureProficiency with common desktop environments and support toolsA team-oriented attitude and commitment to continuous learningStrong attention to detail and confidentiality when handling informationITIL Foundation certification (desirable but not essential)

Benefits

Supportive team environment and professional cultureFlexible working arrangements and genuine work-life balanceOngoing training and development opportunitiesPublic sector career pathways and job stabilityOpportunity to contribute to critical ICT services supporting large-scale operations

Apply Now

If you're ready to join a dedicated team delivering impactful ICT services, we want to hear from you. Apply directly to this link to get your resume to Sheralee NOW

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.

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