Lead HR Service Partner

**Date**:7 Aug 2025

**Job Posting End Date**:
**Job Country**:Australia

**Job State/Province**:Queensland

**Job Location/Region**:Brisbane

**About BHP**

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.
- About the Role
- The Lead HR Services plays a key role that will lead and coach team members, equip them with a clear understanding of their roles in the continuous improvement cycles and initiatives. Directing and influencing team members by providing a clear vision, context and objectives to solve problems and deliver outcomes. You will be a key decision maker around highest business value items related to HR Services activities. Ensuring that escalations, HR transactions, processing and other requests to and from our customers are being managed and addressed appropriately and timely by the team.

**Core Accountabilities**:

- Lead and coach a team of HR Principals and Specialists to perform the execution of effective and high-quality HR projects and services.
- Drive the embedment of the BHP Operation System within the team, with a continued focus on end to end experience, customer value and continuous improvement.
- Demonstrate strong stakeholder engagement skills, work collaboratively and build strong relationships with Senior Stakeholders across BHP HR, Global Business Services teams and beyond.
- Drive partnership and engagement with customers to understand business requirements, working with relevant teams to prioritise improvement.
- Demonstrate strong influencing skills to work collaboratively and partner with stakeholders to drive operational performance, contribute to capability and context building within their delivery.
- Manage demand and capacity for the team, by working with stakeholders to understand upstream demand for a range of HR Services work packages and prioritising to determine and schedule capacity.
- Be responsible for enabling the execution of HR Services work such as HR Service Partnering, escalation management, complex case work such as roster creation / parental leave / enterprise agreements, services remit of restructures and projects
- Support delivery of improvement projects that fall within the Global Business Services HR Services pipeline.

About You
- Extensive relevant experience in HR Services
- Strong understanding of HR tools, processes and systems required.
- Excellent communication and customer service skills
- Senior stakeholder engagement / relationship management skills
- Strong influencing skills with senior leaders
- Excellent prioritisation skills
- Experience in project management and roadmap delivery
- Strong continuous improvements skills
- Competent in the use of Microsoft Word, Excel and PowerPoint
- Excels at diagnosis, problem solving, partnering and achieving outcomes.
- Experience in working in a global environment.

**About Our Process**

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

**Supporting a Diverse Workforce**

The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.