CRM Delivery Manager

2 weeks ago

Hawthorn East, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Marketing powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

**About the role**:
A brand-new opportunity for a CRM Delivery Manager has arisen within our passionate and energetic Brand Digital & Design team.

What you’ll be doing:
Reporting to our Senior Manager Customer (Direct) Marketing and Automation, you’ll manage your own small team and oversee the delivery of our Direct customer communications end-to-end.

You’ll also
- Manage the delivery and ongoing optimisation of triggered programs/journeys
- Define and manage marketing automation solutions and initiatives to improve business processes
- Oversee delivery of data integration and data enhancement projects
- Manage the Direct Marketing customer communications calendar

**What you bring**:
Tertiary qualified in Marketing/Business or similar, you have 8+ years’ experience in multi-channel marketing strategy and/or integrated campaign delivery. Ideally, you’ve worked in an eCommerce or digital agency environment and are known for your exceptional stakeholder management and influencing skills.

You’ll also need
- Experience operating within a complex environment
- Strong leadership & people management experience
- MarTech literacy, experience leveraging MarTech platforms
- Proven track record of improving processes and output quality.
- Experience managing agency partners

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 83548

Employment Type: Full time

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