CRM Delivery Manager

6 days ago

Hawthorn East, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Marketing powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

**About the role**:
A brand-new opportunity for a CRM Delivery Manager has arisen within our passionate and energetic Brand Digital & Design team.

What you’ll be doing:
Reporting to our Senior Manager Customer (Direct) Marketing and Automation, you’ll manage your own small team and oversee the delivery of our Direct customer communications end-to-end.

You’ll also
- Manage the delivery and ongoing optimisation of triggered programs/journeys
- Define and manage marketing automation solutions and initiatives to improve business processes
- Oversee delivery of data integration and data enhancement projects
- Manage the Direct Marketing customer communications calendar

**What you bring**:
Tertiary qualified in Marketing/Business or similar, you have 8+ years’ experience in multi-channel marketing strategy and/or integrated campaign delivery. Ideally, you’ve worked in an eCommerce or digital agency environment and are known for your exceptional stakeholder management and influencing skills.

You’ll also need
- Experience operating within a complex environment
- Strong leadership & people management experience
- MarTech literacy, experience leveraging MarTech platforms
- Proven track record of improving processes and output quality.
- Experience managing agency partners

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 83548

Employment Type: Full time

  • CRM Manager

    6 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Customer powers one of Australia’s biggest...

  • Product Manager

    2 weeks ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • CRM Personalisation Specialist

    12 hours ago

    Hawthorn East, Victoria, Australia Coles Group Full time $90,000 - $120,000 per year

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamOur Coles Liquor team support Liquorland, Liquorland...

  • Dynamics CRM Ba

    6 days ago

    Hawthorn, Australia Charterhouse Full time

    **Royal college in Melbourne with a 6 months fixed term contract**: - **$140,000 package**: - **Hybrid role, 3 days in the office** **About the Company**: One of the prestigious Royal Colleges in Melbourne is currently in the middle of a Dynamics implementation. The college is funded through memberships and is a specialist medical college with the...

  • CRM Lead

    2 weeks ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:CRM Lead**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With more...

  • Delivery Manage

    5 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve, our...

  • Delivery Manager

    1 week ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **What you’ll be doing**: Responsible for maintaining...

  • Delivery Manager

    3 days ago

    Hawthorn East, Australia Coles Group Full time

    **_Be part of something bigger _** - We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact._ **About the role**: **As...

  • Senior CRM Salesforce Functional Consultant

    2 weeks ago

    Hawthorn East, Victoria, Australia Bunnings Full time $90,000 - $120,000 per year

    Join us and experience Bunnings from the other side of the counter What's in it for you when you're part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of...

  • Delivery Manager

    5 days ago

    Hawthorn East, Australia Coles Group Full time

    **_Be part of something bigger _** - We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact._ **About the role**: As the...