CRM Manager

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

***:
**About the role**:
A 12-month fixed-term CRM Manager role has arisen within our Loyalty team.

**What you’ll be doing**:
Reporting to our Commercial Manager, you’ll be empowered to develop and deliver impactful Coles Suppliers’ targeted marketing strategies utilising Flybuys.

**You’ll also**:

- Partner with Coles 360 in driving supplier media revenue through the Flybuys channel
- Deliver a seamless and proactive service to stakeholders (Coles360, Coles Suppliers, Coles Category teams)
- Identify opportunities where supplier activity can benefit Coles Loyalty marketing

**What you bring**:
With 3+ years’ experience in Digital Marketing/ Loyalty/ CRM, you'll come from an agency or fast-paced marketing environment.

You'll have a strong understanding of digital and direct marketing techniques and their impact on customer behaviour.

**You’ll also need**:

- The ability to articulate the customer opportunity, commercial benefit and the value and outcomes of analytics-based decision making.
- A high level of attention to detail and the capacity to work effectively and deliver high quality outputs in a high volume, fast-paced environment.

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 124490

Employment Type: Fixed Term

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