Customer Experience Consultant

16 hours ago

Upper Mount Gravatt, Australia AimBig Employment Full time

Upper Mount Gravatt location
- No weekend or public holiday work, 8.30am - 5.00pm
- Career Progression and Development

**About You**
- Located in or near Upper Mount Gravatt
- Prior experience within the Employment Services Industry is highly desirable
- Transferrable skills from Call Center, telemarketing or Customer Service industry
- A resilient attitude with the ability to adapt
- High attention to detail and accuracy
- High level of customer service coupled with excellent all-round communication skills
- Planning, organisational and time management skills
- Ability to work from the office full time - **This is not a Work from Home Role**

**What you will need to join us**
- Full Australian working rights
- Valid Police Check & Blue Card

**Why you will LOVE working at AimBig Employment**
- Competitive base salary + super
- Phone and Laptop provided
- 4 additional paid “You Days” per year - a day a quarter
- 1 additional paid day off a year to spend with your furry friend known as "Paws Leave"
- Employee Discount Platform (Gracias)
- Staff referral bonuses
- Indigenous Participation Plan
- Career Development and Training opportunities (AimBig Academy, LinkedIn Learning and access to cross-company opportunities)

**About the Role**

As a Customer Experience Consultant, you will handle inbound telephone calls while providing a strong and exceptional customer experience. This role supports a diverse range of customers across Australia who require support with their journey back to meaningful employment across our Workforce Australia and Inclusive Employment Australia contracts.

Some tasks as part of this role include:

- Working in a fast-paced environment with the skill to multi-task across various systems and screens whilst maintaining telephone contact
- Understanding and working to complex administrative procedures and contractual guidelines
- Engage effectively with diverse customers who require support with sensitive and emotional matters
- Relaying information to a diverse range of customers
- Undertaking administration tasks

**About Us**

**AimBig Employment**is part of the Arriba Group. Our purpose is what makes us different and drives us each day “Empowering Lives together”.

**Next Steps**
- Please be advised that AimBig Employment, requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by AimBig Employment, include (but not limited to), police background checks, NDIS clearance and Working With Children's check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._

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