Customer Intake

3 days ago

Upper Mount Gravatt, Australia Southern Cross Care QLD Full time

Competitive salary with the added benefit of Not for Profit Salary Sacrifice
- Become part of a great community team making a real difference
- Opprtunity to join a rapidly growing organisation

Southern Cross Care (Qld) is a rapidly growing and developing, highly respected not-for-profit organisation, which provides Residential Aged Care, Community Care and Retirement Living services across Queensland.

We are looking for
**YOU** to join our SCCQ family within the Community Services Team in the role of a
**Customer Intake & Onboarding Coordinator - Community Care** to be based at our Support Office in Upper Mt Gravatt.

In this role You will be responsible for delivering person-centred onboarding services to new and prospective clients as well as for providing high quality and effective support to NDIS participants, CHSP customers and Home Care package customers.

**A career with Southern Cross Care (Qld) offers**:

- **Competitive salary with the benefit of Not-for-Profit salary sacrifice packaging up to $15,900**:

- **Permanent full time role**:

- **Become part of a supportive community team of dedicated professionals working together to make a REAL difference to people's lives**:

- **Convenient Upper Mt Gravatt location - Free parking onsite**:

- **Opportunity to join a rapidly growing organisation that not only cares for it's residents and clients but also makes sure its staff feel KNOWN and LOVED through provision of staff support programs like WAGESTREAM and professional development programs**

**What you will need**:

- Certificate III or IV in Business Administration or possess the equivalent knowledge, skills and experience
- Previous experience in admissions, contract management or related field
- Previous experience in recruitment, onboarding and training of staff
- Demonstrated commitment to customer service ethos
- Excellent interpersonal skills including demonstrated experience in communicating and negotiation with a broad range of stakeholders
- Experience within Aged Care, Health or Community Care industry and knowledge and experience of government funding, fees and charges and admission guidelines for Aged Care Services
- Excellent written and communication skills and attention to detail
- Demonstrated experience in using the Microsoft suite products
- You must maintain up to date COVID 19 and influenza vaccination status
- You must posses or be willing to obtain a current NDIS workers screen
- Southern Cross Care QLD is an EEO employer. Please note that all employment offers will be conditional upon a satisfactory NDIS Worker Screening Check, up to date COVID 19 and flu vaccinations and the right to work in Australia._

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