General Manager of Technology Services

**Job no**: 493662
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Digital and Technology Group

About WorkCover Queensland

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

About the Role

Reporting to the Chief Operating and Technology Officer (COTO), this role will lead and transform delivery of WorkCover Queensland’s technology service operations. Specifically, this covers:

- management of the organisation’s technology platforms;
- provision of technology support across the organisation including the service desk function.

The role will provide advice on emerging trends and complex technical matters and drive industry leading best practice technology operations and services to enable the organisational vision, strategy and roadmap. Critical to the success of this role, you’ll bring;
- Extensive experience in IT Service Management and understanding of technology operations best practice and emerging trends.
- High-level conceptual, analytical and problem-solving skills, with demonstrated experience in the development and implementation of innovative strategies that drive performance, build organisational capability and achieve strategic and operational objectives.
- The ability to ensure that both the internal and external customer’s perspective is the driving force behind strategic priorities, business decisions, organisational processes, and individual activities.
- The ability to recognise opportunities to introduce innovative technologies to enhance service delivery coupled with an ability to influence and embed behavioural and business process change is highly sought for this role.

Additionally, you’ll have;
- Demonstrated senior leadership experience, ideally across the IT sector, financial services or insurance industry.
- An ability to motivate individuals towards higher levels of performance aligned with WorkCover’s vision and values.
- Experience leading in complex matrix environments with responsibility for balancing customer and corporate technology needs.
- An ability to translate strategic priorities into operational reality by aligning communication, accountabilities, resource capabilities, internal processes and ongoing measurement to ensure strategic priorities yield measurable and sustainable results.
- Proven track record in driving large-scale technology uplift programs or digital transformation programs within a large organisation on time, within budget and to Business Case objectives

A bit about us:
Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

**Advertised**: 17 Apr 2025 (4:00 PM) E. Australia Standard Time
**Applications close**: 09 May 2025 (12:00 AM) E. Australia Standard Time