Revenue and Billing Officer

**Why join us?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**Southern Cross Benefits**
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**The Role - Full time - 12 month fixed-term contract based in our Epping Head Office.**

Reporting to the Revenue & Billing Team Leader, this role works closely with the broader finance team and internal stakeholders including Facility Managers, Village Managers, Regional Managers, and Operations teams. You’ll also engage externally with funding bodies such as the Department of Health and Aged Care, Medicare, NDIS Support Coordinators, solicitors, NSW Civil & Administrative Tribunal, residents, and their representatives to resolve billing inquiries, support compliance, and manage financial communication with empathy and professionalism.

**Key responsibilities include**:

- Manage fortnightly billing runs and direct debits for residents and clients
- Process changes to fees and funding arrangements efficiently
- Maintain and update client records in Epicor, ensuring accuracy and completeness
- Issue monthly statements and respond promptly to account enquiries
- Process admissions, departures, and calculate termination refunds in line with regulations
- Ensure billing practices align with Aged Care legislation, prudential standards, and SCC policies
- Maintain strict confidentiality of resident and client data
- Escalate breaches or risks as soon as identified
- Proactively manage collections, payment plans, and overdue accounts
- Follow up on deferred payments or rejections to resolve promptly
- Represent SCC professionally in NCAT hearings and debt collection processes
- Contribute to month-end reconciliations, especially around Medicare payments
- Support automation, system upgrades, and process improvements
- Collaborate on financial reporting accuracy and quality improvement

**Education & Experience**
- At least 2 years’ experience in a billing, accounts receivable, or finance support role
- Demonstrated experience in customer service and account reconciliation
- Experience in aged care, retirement living, home care, or health services (Desirable)
- Familiarity with government funding models (e.g., Medicare, NDIS, ACFI/AN-ACC) (Desirable)
- Debt collection experience and participation in process improvement initiatives (Desirable)
- TAFE or tertiary qualifications in Accounting, Finance, or a related discipline (Desirable)

**Skills & Competencies**
- Strong understanding of accounts receivable and billing practices
- Excellent written and verbal communication skills, including the ability to explain complex billing concepts clearly and compassionately
- Ability to manage competing priorities while maintaining attention to detail
- High level of discretion and respect for sensitive financial and personal information

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_
- Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard._
- Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team._
- SCC is an equal opportunity employer and values inclusion and diversity. All