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Concierge Officer

3 weeks ago

Melbourne, Australia JLL Full time

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Concierge Officer - Workplace Experience is responsible for enhancing the workplace experience for employees, clients, and visitors across the clients' facilities. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The position plays a pivotal role in ensuring seamless access, exceptional service, and a welcoming atmosphere.
This is a fixed-term contract until June 2026.
**Snapshot of the role**:
Warmly welcome and assist guests with arrivals, departures, and office orientations.
Issue access cards to visitors while ensuring compliance with security protocols.
Engage visitors and employees in a professional and helpful manner.
Provide courteous escort services for VIP visitors to executive levels.
Demonstrate exceptional customer service skills and professionalism.
Serve as a central point of contact for campus information and wayfinding.
Support the transition to electronic Visitor Management Systems.
Monitor and maintain the lobby to ensure a clean and organized environment.
Assist in planning and executing experience activations in the workplace.
Collaborate on workplace initiatives and community engagement activities.
Proactively anticipate client needs and deliver creative solutions.
Coordinate across teams to prepare for meetings and events efficiently.
Create work orders for maintenance, safety, and security concerns.
Identify and escalate potential risks to ensure operational continuity.
Support the triage of service tickets through appropriate systems.
Perform various administrative tasks to ensure seamless service delivery.
**What we are looking for**:
3-5 years experience in customer service, security, hospitality, or workplace services
Excellent communication skills with fluency in English
Strong interpersonal skills and ability to engage with diverse stakeholders
Proficiency in Microsoft Office suite and visitor management systems
Flexible and positive attitude with ability to multitask and prioritize
Customer-centric mindset with attention to detail
First aid and CPR certification a plus
Experience in corporate or multi-tenant building environments or Tertiary qualifications in hospitality, facilities management, or related fields are desirable
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, et