Corporate Concierge

1 day ago

Melbourne, Australia Australian Retirement Trust Full time

**Are you passionate about customer service and creating positive workplace experiences? Australian Retirement Trust is seeking a Corporate Concierge (Office Manager) to join our team**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

As the Corporate Concierge (Office Manager) aka **Lead Workplace Concierge,** you will provide exceptional front-of-house services to employees and external visitors of Australian Retirement Trust. This will see you deliver excellent customer service experiences by greeting guests, addressing their needs, providing assistance, and troubleshooting any issues that may arise. You will also play a crucial role in maintaining a desirable workplace environment by overseeing the kitchen and meeting room facilities, ensuring they are clean, well-stocked, and safe for all users.

You will also contribute to the continuous improvement of the employee service delivery framework by identifying service trends and providing feedback and suggestions for enhancement.

**About you**

To be considered for this role, you should possess excellent customer service skills and a track record of providing exceptional assistance in a similar role. Strong stakeholder management abilities, including effective communication and interpersonal skills, are also essential.

This is a **permanent** opportunity for an individual who is passionate about creating a positive work experience for all stakeholders.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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