Customer Service Officer

1 week ago

Mulgrave, Australia Total Beauty Network Full time

**About us**

Total Beauty Network (TBN) is a successful Australian owned, family operated healthy beauty business. We are 100% committed to creating quality, affordable beauty products that are natural, organic and cruelty-free. Our award-winning brands include Inika Organic, Designer Brands (DB) Cosmetics, Raww Cosmetics and Colour by TBN. Products are proudly distributed to pharmacies, beauty salons, health stores and selected department stores.

TBN employees live and breathe the company values every day and this has fueled our success and growth**:One Team, One Goal, Be Courageous & Never Fear Rejection, Innovative, Curious & Positive, Help People Succeed, Agile & Quick to Respond and Health Conscious & Ethical.**

**What you will do**

We are seeking an experienced, self-motivated **Customer Service professional** for a **6 month fixed term, full time opportunity** to join our friendly Customer Service team at our **Corporate Office in Mulgrave**. With the possibility of an extension or permanency, this role is perfect for someone with a proven track record in delivering exceptional customer service in a **fast-paced** environment.
- Respond promptly to customer queries in relation to their product requests and sales orders.
- Process sales orders and invoices, and release orders for the warehouse
- Support our transition to a new ERP system, **Microsoft Dynamics 365**, and leverage the **Gorgias** platform to enhance customer service efficiency.
- Complete data entry and maintain accurate customer records on various platforms.

**What you’ll bring**
- Experience in a fast-paced Customer Service or Call Centre role is essential.
- Familiarity with **Microsoft Dynamics 365** and/or **Gorgias platform** is highly advantageous.
- Exceptional written and verbal communication skills.
- A can-do attitude and ability to work autonomously as well as part of a team.
- Strong organisational skills, problem-solving ability, and high attention to detail.
- Proficient computer literacy including Microsoft Office Suite (Outlook, Word, Excel).

**What’s in it for you**
- Friendly, fun people focused workplace with genuinely caring leadership.
- Generous product discounts, free samples and health incentives.
- Free onsite parking and easy access to public transport.
- Optional one day working from home

**Interested?**

**Job Types**: Full-time, Fixed term
Contract length: 6 months

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work Location: In person

  • Customer Service Officer

    2 weeks ago

    Mulgrave, Victoria, Australia Labour Solutions Australia Full time $40,000 - $60,000 per year

    Role Overview: Our client is seeking a Customer Service Officer to join the team at their Mulgrave location. In this office-based role, you will be responsible for a variety of administrative tasks including managing emails, phone calls, assisting with invoicing and sales, and addressing all customer and client-related matters. This position offers a dynamic...

  • Customer Service Officers

    6 days ago

    Mulgrave, Australia Evans Faull Pty Ltd Full time

    Full-time roles - Mulgrave location - Be part of a growing, committed team - **Full-time roles**: - **Mulgrave location**: - **Be part of a growing, committed team** **The Roles** Haddenham Healthcare is a Melbourne-based supplier of high-quality healthcare products. They are a seeking a number of full-time Customer Service Officers to liaise with their...

  • Customer Service Officer

    6 days ago

    Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req17463 As Customer Service Officer you will meet Elgas’ business plan objectives whilst ensuring maximum customer satisfaction. **What you will enjoy doing** - Liaison with all stakeholders from agents & distributors to customers & contractors is part of your role - You will...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Page Personnel Full time

    Mulgrave location - $35/hour + Super **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...

  • Customer Service Officer

    6 days ago

    Mulgrave, Australia Page Personnel Full time

    Mulgrave location - Free & secure parking **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req9210 **What you will enjoy doing** - You will be key to customer service and will provide outstanding telephone skills - Focus will be to identify and convert opportunities to drive sales growth and maximize customer retention - Whilst proactively promoting product campaigns you...

  • Customer Service Operator

    2 weeks ago

    Mulgrave, Australia Moffat Pty Ltd Full time $60,000 - $80,000 per year

    Are you ready for a dynamic role where teamwork, adaptability, and attention to detail are key? Moffat, a renowned leader in commercial catering and bakery equipment, is looking for a Customer Service Officer to join our collaborative and vibrant team at our Mulgrave head office. This diverse role spans the food service industry, engaging with both dealers...

  • Customer Service and Supply Chain Officer

    1 week ago

    Mulgrave, Australia Pfizer Full time

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve You will help Pfizer carry out the activities in...

  • Customer Service Operator

    1 day ago

    Mulgrave, Australia IPA Personnel Services Full time

    Our client is a global leader in water, hygiene and energy technologies and services. Specialising in Foodservice, food processing, hospitality, and healthcare. They pride themselves on delivering exceptional customer service and high-quality products/services to their customers. As a small supportive team, they are proud of their collaborative work...

  • Customer Service Advisor

    2 weeks ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team...