Customer Service and Supply Chain Officer

16 hours ago

Mulgrave, Australia Pfizer Full time

Why Patients Need You

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.

What You Will Achieve

You will help Pfizer carry out the activities in distribution logistics centers to meet customer requirements, such as shipping and receiving requests, packing, storage, distribution of products, samples and promotional literature to domestic and/or international locations and associated customer service. You will be responsible for distribution/order centers' receipt and filling of customer orders that typically includes requesting shipment of product to global markets, ensuring billing accuracy, ensuring that efficient order processes and procedures are in place, managing contract distributors and product returns.

As part of the business support team, you are recognized as an advisor to other colleagues in your group due to your comprehensive knowledge and skills in your area and understanding of the larger organization. Your innovation in identifying solutions to problems by taking a broader perspective will benefit the organization. You will encourage collaboration and communication within the team and across groups to influence desired outcomes. You train others and provide guidance to the team that helps us achieve our goal of providing the best healthcare to our patients.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It- Provide outstanding services to our customers, develop and manage the relationships with all new as well as existing customers.- Manage Customer Sales Order from receipt to product delivery through a streamlined and competent process flow.- Ensure accurate documentation of Invoices, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis and any market specific documents.- Accurate reporting of weekly period estimates, acknowledgement and response to customer complaints and recording and tracking of complaints.- Issue, record and track undertakings to customers for low shelf life products, monthly / bi-weekly update to customer and business users.- Provide support to Inbound Logistics process as necessary, Identify, implement and document continuous improvement projects.- Manage customer escalations as well as internal and external communication regarding customer delivery coordination.- Ensure maturity and adherence to lean principles and daily meeting / visual management processes.

**Qualifications**:
Must-Have- High School Diploma or GED and 6+ years’ experience in a similar position.- Working experience with Import and Export Documentation preferably within pharmaceutical industry- Good Communication skills- Good knowledge of MS office

Nice-to-Have- Bachelor's Degree in relevant field- Understanding of the SAP environment- Possesses a positive, continuous improvement mindset

Work Location Assignment: Flexible

Logistics & Supply Chain Mgmt

LI-PFE

  • Customer Service Lead

    2 weeks ago

    Mulgrave, Australia Supply Chain Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Transport Planner

    16 hours ago

    Mulgrave, Australia Supply Chain Full time

    **Fantastic opportunity to take the next step in your career**: - **Full-time role, based in Mulgrave**: - **4 days on, 4 days off roster, 3am to 11am**: - **Amazing team member benefits, worth around $5,000 - $7,000 per annum in saving **About Us** In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply...

  • Supply Chain Coordinator

    1 week ago

    Mulgrave, Australia Eva Full time $60,000 - $90,000 per year

    Growth Opportunity – expand your Supply Chain skill portfolioHybrid working (4 days in office/3PL, 1 day from home)Diverse culture focused on employee engagement and developmentB-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)Customer-centric team (4.8/ 5 star rating out of 4000+ customer reviews)About EvaHi, we're Eva -...

  • National Engineering Manager

    2 weeks ago

    Mulgrave, Australia Supply Chain Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Supply Chain Coordinator

    1 week ago

    Mulgrave, Australia KB Seafood Company Full time

    Australia’s Iconic Seafood Company - Supply Chain Coordinator in Imports Department - Full Time, Permanent Role based in Mulgrave, VIC KB Seafood Co is Australia’s leading seafood company, supplying a wide range of premium fresh, frozen, and value-added seafood products to retail, foodservice, and export markets. With a strong commitment to quality,...

  • Head of Analytics

    17 hours ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the...

  • Supply Chain Support Specialist

    6 hours ago

    Mulgrave, Victoria, Australia Big Post Pty Ltd Full time $60,000 - $80,000 per year

    Join Big Post — Where Operational Excellence MattersAre you a detail-oriented problem solver who enjoys keeping systems and processes running smoothly? Big Post is looking for a Supply Chain Support Specialist to join our team in Mulgrave, Melbourne.This is a hands-on role supporting our supply chain operations, where your ability to troubleshoot, maintain...

  • Supply Chain Coordinator

    1 week ago

    Mulgrave, Australia Boehunter Full time

    **BOEHUNTER HEALTHCARE SEARCH** Very exciting time for our global biopharmaceutical client that discovers, develops and delivers innovative medicines to patients with serious diseases. This is an excellent opportunity to be part of their Operational team that will provide an avenue of growth in a collaborative, creative and innovative environment! **To be...

  • Buyer

    2 weeks ago

    Mulgrave, Victoria, Australia Sharp & Carter Supply Chain Full time $80,000 - $120,000 per year

    Your new companyThis Australian-owned food manufacturer is a major player in the space which they operate supplying top-tier products across retail, foodservice, and wholesale channels. Known for its strong supplier networks, commitment to quality, and focus on sustainability, the business is continuing to expand its local and international sourcing...

  • Team Leader

    4 days ago

    Mulgrave, Australia Supply Chain Full time

    **Full-time role, based in Mulgrave**: - **Day shift, Monday to Saturday availability, with 4 days roster**: - **Coach, mentor & drive your team to continued success**: - **Amazing team member benefits, worth around $5,000 - $7,000 per annum in savings **Why you’ll love it here** In addition to this exciting role, these are some of the benefits we offer: -...