Customer Service and Supply Chain Officer

6 days ago

Mulgrave, Australia Pfizer Full time

Why Patients Need You

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.

What You Will Achieve

You will help Pfizer carry out the activities in distribution logistics centers to meet customer requirements, such as shipping and receiving requests, packing, storage, distribution of products, samples and promotional literature to domestic and/or international locations and associated customer service. You will be responsible for distribution/order centers' receipt and filling of customer orders that typically includes requesting shipment of product to global markets, ensuring billing accuracy, ensuring that efficient order processes and procedures are in place, managing contract distributors and product returns.

As part of the business support team, you are recognized as an advisor to other colleagues in your group due to your comprehensive knowledge and skills in your area and understanding of the larger organization. Your innovation in identifying solutions to problems by taking a broader perspective will benefit the organization. You will encourage collaboration and communication within the team and across groups to influence desired outcomes. You train others and provide guidance to the team that helps us achieve our goal of providing the best healthcare to our patients.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It- Provide outstanding services to our customers, develop and manage the relationships with all new as well as existing customers.- Manage Customer Sales Order from receipt to product delivery through a streamlined and competent process flow.- Ensure accurate documentation of Invoices, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis and any market specific documents.- Accurate reporting of weekly period estimates, acknowledgement and response to customer complaints and recording and tracking of complaints.- Issue, record and track undertakings to customers for low shelf life products, monthly / bi-weekly update to customer and business users.- Provide support to Inbound Logistics process as necessary, Identify, implement and document continuous improvement projects.- Manage customer escalations as well as internal and external communication regarding customer delivery coordination.- Ensure maturity and adherence to lean principles and daily meeting / visual management processes.

**Qualifications**:
Must-Have- High School Diploma or GED and 6+ years’ experience in a similar position.- Working experience with Import and Export Documentation preferably within pharmaceutical industry- Good Communication skills- Good knowledge of MS office

Nice-to-Have- Bachelor's Degree in relevant field- Understanding of the SAP environment- Possesses a positive, continuous improvement mindset

Work Location Assignment: Flexible

Logistics & Supply Chain Mgmt

LI-PFE

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