Capability Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Parramatta NSW or Newcastle NSW

Type: Full-time

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength, and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The Opportunity

This new role has been developed to coordinate and support the delivery and implementation of key capability programs and initiatives across our Managed Fund Claims business. Primarily, the role will be responsible for program and project activities aimed to support the team in achieving its overall objectives with a focus around capability frameworks, leadership development, and measuring and building capability across the organisation to achieve desired business outcomes.

This role will see you:
- Provide efficient coordination and administration support across the Capability function- Consult and collaborate with the team to provide project and program support services to support the delivery of capability programs and initiatives- Use your strong administrative and organisational skills to develop project plans to ensure effective and timely delivery of programs and initiatives- Coordinate and facilitate workshops and meetings- Develop program and change materials to support the delivery of key programs and initiatives- Establish and maintain effective relationships with key stakeholders to ensure an effective and collaborative approach to delivering capability solutions- Coordinate regular capability updates via multiple communication methods and channels- Prepare written correspondence as directed, including reports, presentations, and change management materials- Gather, analyse, and report on capability data to support the Capability function in delivering effective initiatives and solutions- Monitor, evaluate, review and report on the effectiveness of capability initiatives to ensure desired outcomes are achieved

Your story so far:
Ideally you have been working in a project or administrative role, supporting a team to deliver program initiatives. You will be:
- Customer-focused and able to build and maintain effective working relationships with key stakeholders- Highly organised and have effective time management skills to ensure the team achieves its overall objectives in a timely manner- An effective collaborator who can work with a team and multiple stakeholder groups to achieve desired outcomes and common goals- Experienced in using Microsoft Office suite, including document design and management- Someone who has capacity to develop and implement programs and initiatives- An excellent communicator both verbally and written, who can facilitate and present in meetings, workshops, and events and maintain a professional demeanour- Adaptable and flexible in a complex changing environment- Able to work autonomously and as part of a team

Desirable knowledge and experience:
- Experience working in a Human Resources, Capability or Learning and Development function is desirable- Project management including budget, schedule and team management skills- Communication and stakeholder management skills- Problem solving and negotiation

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 12 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Platinum Qualifier Employer status as a res