Head of Service Integration

2 weeks ago

Melbourne Airport, Australia Team Global Express Full time

**JOB DESCRIPTION**

**Join Our Team as Head of Service Integration**

Are you a strategic leader passionate about optimizing user experiences through seamless service integration? We're looking for a dynamic Head of Service Integration to oversee and elevate our User Experience teams, including End User Compute, Field Services, and Service Desk activities.

**About the Role**:
As the Head of Service Integration, you will spearhead the governance of our Service Desk, End User Computing, and Field Services functions. Your primary goal will be to ensure the seamless integration of services across our partner ecosystem, driving efficiency and excellence in user experience delivery.

You will collaborate closely with service providers to identify and implement continuous improvement opportunities, ensuring that our IT Service Management function aligns with our business objectives.

**Responsibilities**:

- Lead and govern the activities across Service Desk, End User Computing, and Field Services.
- Drive strategic integration initiatives to ensure seamless services across our partner network.
- Collaborate with service providers to identify and implement continuous improvement opportunities for Service Desk and End User Computing services.
- Manage and optimize the IT Service Management function to provide stable, scalable user integration solutions.

**Qualifications and Skills**:

- Tertiary level qualifications in Business, Commerce, Information Services, or an IT-related discipline are desirable.
- Strong conceptual knowledge of Information Technology coupled with ITIL/ITAM certification.
- Proficiency in using various data tools to transform and analyze data sets, coupled with excellent communication skills (written and verbal).

If you're ready to steer service integration toward excellence and make a substantial impact, join us in this pivotal role

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

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