Head of Infrastructure Services

Business Unit:
**Maintenance**
- Function:
**Network Devt, Assets & Maintenance (NDA&M)**
- Job Code:
**704541**

**Head of Infrastructure Services**

- Strategic leadership role with significant career growth opportunities.
- Supportive, collaborative team environment fostering success.
- Impactful position enhancing rail network efficiency and reliability.

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

Our organisation is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3000 committed team members who are up to the challenge.

Reporting to the Director of Infrastructure, the Head of Infrastructure Services plays a crucial role in ensuring the smooth operation of the rail network, directly impacting the efficiency and reliability of transportation services. This role offers the chance to make a tangible difference in the community by contributing to the development of a well-functioning, integrated transport system.

**About the role**

The Head of Infrastructure Services is responsible for providing operational and strategic support to optimise business operations within the Infrastructure division. This role involves streamlining various support functions, managing stakeholder relationships, and ensuring consistent communication of strategic information. The position also supports the Director of Infrastructure in developing and executing divisional plans and initiatives to achieve organisational objectives.**

Key accountabilities include:

- Lead and optimise a high-performing operational support team.
- Manage budget and resources efficiently.
- Develop and implement effective operational systems.
- Drive impactful business cases and strategic initiatives.
- Ensure clear and timely communication of business information.
- Coordinate procurement and manage sensitive issues.
- Identify and mitigate operational risks.
- Foster strong stakeholder relationships and manage responses to State requests.

**About you**

The Head of Infrastructure Services role will be a strategic leader with a strong background in business operations and management. You will possess excellent communication and interpersonal skills, enabling you to effectively engage with stakeholders at all levels. You will have a proven track record in strategic and business planning, as well as experience in leading high-performing teams. You are resilient, adaptable, and capable of managing complex projects and operational challenges within a dynamic environment.
- Strong service mindset focused on improving service offerings.
- Extensive experience in business operations and management.
- Demonstrated experience in strategic and business planning.
- Proven ability to generate detailed business cases and options papers.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Ability to influence and engage stakeholders at all levels.
- Strong business acumen and understanding of organisational challenges.
- Resilient and adaptable, with the ability to work in ambiguous situations.
- Ability to develop, execute, monitor, and control strategic plans.
- Proactive in identifying and managing strategic, operational, and project-based risks.
- Experience with ISO 55001:2014 Asset Management Standard (desirable).
- Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

**Qualifications**
- Tertiary qualification in business operations management or related field.

**A full position description will be provided to interviewees.**

**In addition to free myki travel, we offer:
**Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.

**Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

**Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

**Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

**Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

**How to Apply**

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work