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Claims Support Administrator

3 weeks ago

Gosford, Australia iCare External Full time

**Gosford NSW**
- 12 months fixed-term contract
- Hybrid working environment, office in Gosford NSW
- Offering starting salary of $ 73,522

**About the Role**

This role is responsible for the delivery of a range of administrative services to support the operation of the claim’s operations team.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Claims Support Administrator you will:

- Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the claim’s operations team.
- Collect information for and prepare documentation and correspondence in line with quality and organizational requirements, to support information flow and inform decision making.
- Complete routine financial transactions and purchasing services, ensuring compliance with standards and procedures.
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Provide administration assistance and exercise discretion and confidentiality to support the achievement of business objectives.

**Skills & Experience**
- Understanding of the legislation and regulatory framework relevant to NSW workers compensation.
- Experience in a similar role, with an understanding of the insurance industry and experience in personal injury, life insurance or workers compensation.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.