Principal Support

4 days ago

Gosford, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is currently seeking a Principal Support and Liaison Specialist to join our team.

**Benefits**
- Fantastic clerk grade 11/12 opportunity.
- Salary range: $134,411 - $155,445 plus super, commensurate with experience.
- Genuine flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an important new role within SIRA, which is focused on improving the support and guidance we provide to families and other close relations when there has been a road fatality.

This role sits more specifically within the new Specialist Support and Liaison team within CTP Assist, which is part of the Customer Service & Operations directorate.

Find out more about SIRA - here.

**Your responsibilities will include**:

- Liaising with families to provide specialist information in relation to initial and ongoing support following a road related fatality. This includes referrals to trauma support, assistance with lodging a claim and contacting the insurer to improve the customer experience in the period prior to claim lodgement.
- Overseeing the development of specialist resources, tools and processes to enable effective resource optimisation for fatality related CTP Assist advice services.
- Establish and maintain strong internal relationships to influence and facilitate change to improve processes and systems relating to claims involving a fatality so that processes and systems are fit for purpose.
- Providing specialist advice to SIRA leadership and frontline teams on dealing with sensitive claims, including fatalities to help uplift capability and improve outcomes for customers.
- Monitoring emerging issues and trends in trauma and grief support to enhance service delivery

**We are looking for **a great team player who**:

- Is passionate about providing support to customers and is driven to deliver quality work that improves customer outcomes.
- Is comfortable working in a complex environment and thrives working in collaborative relationships with internal and external stakeholders.
- Demonstrates ability to work in a sensitive environment with compassion and with knowledge of grief and trauma support.
- Has genuine interest in personal injury schemes or experience working in claims management.
- Brings a positive outlook to contribute towards a constructive work environment.

If you want to be part of transforming the way in which we provide support to families and other close relations, we would love to hear from you

**Closing date: Friday 3**rd** March**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

  • Aged Care Assessor

    2 weeks ago

    Gosford, Australia Catholic Healthcare Full time

    Location - Central Coast ( Travel required within areas such as, Wyong to Calga) - Flexible hours and days - Monday to Friday, part time 3 days per week; no shift work! - Pay rate - $47.66 per hour + superannuation - 7 additional leave days per year - Pay less tax with Not For Profit Salary Packaging - Travel will be reimbursed at 0.88 cents per km in line...

  • Operations Officer

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Operations Officer. Multiple ongoing roles. Locations are flexible across any of our offices - Parramatta, Wollongong, Gosford. Regular travel may be required to engage with the team and our partners.** An exciting opportunity has arisen for an Operations Officer to join the Duties Services team within the Duties and Grants Unit within Revenue NSW. We...

  • Trainee - Unaccredited Position

    2 weeks ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Various **Remuneration**: $110,986 - $139,187 **Hours Per Week**: 38 **Requisition ID**: CAM24367 - Central Coast Local Health District - General Surgery - Unaccredited Trainee - Gosford Central Coast Local Health District (CCLHD) has an opportunity for suitably trained and experienced medical officers interested in working on...

  • Trainee - Unaccredited Position

    7 days ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Various **Remuneration**: $89,095 - $139,187 **Hours Per Week**: 38 **Requisition ID**: CAM24288 - CCLHD - Medical Oncology - Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and wellbeing of our community. We invite suitably...

  • Trainee - Unaccredited Position

    6 days ago

    Gosford, Australia Central Coast Local Health District Full time

    **Hours Per Week**: 38 **Requisition ID**: CAM24431 - Medical Oncology - Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and wellbeing of our community. We invite suitably trained and experienced medical officers to join our community and enjoy the benefits...

  • Trainee - Unaccredited Position

    3 days ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Full Time **Hours Per Week**: 38 **Requisition ID**: CAM24182 - CCLHD - Obstetrics and Gynaecology - Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and wellbeing of our community. We invite suitably trained and experienced...

  • Trainee - Unaccredited Position

    5 days ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Full Time **Hours Per Week**: 38 **Requisition ID**: CAM24415 - Obstetrics and Gynaecology - Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and wellbeing of our community. We invite suitably trained and experienced medical...

  • Trainee - Unaccredited Position

    2 weeks ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Various **Remuneration**: $110,986 - $139,187 **Hours Per Week**: 38 **Requisition ID**: CAM24516 - CCLHD - Psychiatry Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and wellbeing of our community. We invite suitably trained...

  • Trainee - Unaccredited Position

    2 weeks ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Various **Remuneration**: $89,095 - $139,187 **Hours Per Week**: 38 **Requisition ID**: CAM26171 - Central Coast Local Health District - Radiology - Unaccredited Trainee Central Coast Local Health District (CCLHD) has an opportunity for suitably trained and experienced medical officers interested in working on the Central...

  • Trainee - Unaccredited Position

    2 weeks ago

    Gosford, Australia Central Coast Local Health District Full time

    **Employment Type**: Temporary Full Time **Remuneration**: $110,986 - $139,187 **Hours Per Week**: 38 **Requisition ID**: CAM25409 - Central Coast Local Health District - Obstetrics and Gynaecology - Unaccredited Trainee Welcome to Central Coast Local Health District where we strive to deliver exceptional healthcare services and enhance the health and...