Retail Claims Consutlant

**A new transformational adventure awaits you**

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

**About the business**

Zurich’s Claims business in Australia & New Zealand works with companies of all sizes and across all segments including Retail Life, Group Life and General Insurance.

**Let’s create a brighter future together, let’s make a difference**

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

In this role, you will be responsible for assessing and managing a portfolio of Retail Income Protection, Trauma, and Total & Permanent Disability (TPD) claims, with opportunities to broaden your expertise into other areas of Life Insurance claims such as Terminal Illness.

You will oversee the entire claims process, including reviewing policies to determine the type and validity of cover, date of risk commencement, quantum of insured benefit, and claim eligibility. You will develop tailored management strategies for each claim, and engage and instruct external medical, legal, vocational, and forensic vendors to act on Zurich’s behalf.

A continuous improvement mindset is key to success in this role. You’ll identify and implement enhancements to systems, processes, and procedures, helping the team to work more efficiently and effectively. In addition, you’ll play a vital part in uplifting the capability of our claim’s administrators, sharing your knowledge and supporting their development throughout the claims management process.

**Important to your success - let's grow together**
- Experienced in managing all stages of claims, including front-end claims management, with a focus on retail income protection.
- Ability to assess complex information, interpret policy terms, and make fair, consistent decisions on claim outcomes.
- High-level of attention to detail, ensuring accuracy when reviewing documents, medical reports, and policy information to avoid errors and ensure compliance.
- Strong knowledge of medical terminology, or training in an allied health or medical-related field.
- Excellent problem-solving skills, with the ability to resolve complicated cases, overcome obstacles, and find practical solutions to support both customers and the business.
- Excellent verbal and written communication skills. Able to effectively communicate with claimants, medical professionals, and internal stakeholders, often explaining sensitive or complex information in a clear, empathetic way.
- Exceptional organisational and time management skills. Manage multiple claims and deadlines efficiently, ensuring timely progression and resolution of cases while maintaining a high standard of service.
- Demonstrates a proactive approach and a commitment to continuous improvement.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tr