Logistics Coordinator

7 days ago

Campbellfield, Australia Lovelight Full time

We’re looking for an energetic and passionate leader to manage our growing online business:

- We are an **online DIY business**, specialising in online DIY window furnishings
- We are a **small team -** we’re looking for someone to lead our dynamic and supportive team.
- **Startup culture** - we’re lean, we’re data-driven, we’re passionate about customer experience (and it makes a difference).
- **We are Collaborative and supportive** - we all have roles, but everyone’s a generalist - must be willing to jump in and help where required, regardless of primary responsibilities.

We have lots **more growth planned**
- Launching a new business - CurtainsDept
- We are launching a new business and have lots of exciting challenges ahead of us. Help us develop and execute a logistics plan to ensure:

- Smooth process from order to manufacture
- Fast and safe delivery
- Regular customer updates
- Expanding and innovating our existing business - ShuttersDept
- Logistics

**Who you are**

You wear multiple hats. You enjoy getting outside and working in different environments.

You can direct a team, communicate effectively and keep people motivated to get the job done well.

You’re process driven. You can follow procedure and better yet, come up with ways to improve it

You care You take ownership of your work and are willing to go above and beyond to ensure tasks are done properly

**Responsibilities**

**Oversee Dispatch**
- We unload 2-3 containers of shutters per month (on average) at our warehouse. You are responsible for overseeing the entire process, from preparation to delivery. Broadly, this will include:

- Liaise warehouse managers and 3PL
- Consolidate orders and delivery details using an automated macro
- Import and create consignments using our Freight Management System. Careful consideration needs to be made regarding mixed pallets, individual pallets and which carrier is selected.
- Schedule pick-ups with our domestic carriers

We also manufacture shutters locally. We will need you to:

- Communicate regularly with our manufacturer to ensure orders are on schedule
- Provide shipping information to our manufacturer’s dispatch team
- Book regular pick-ups with our carriers
- Help streamline and automate our processes
- CurtainsDept tracks and fabrics
- Help us design an efficient dispatch process for CurtainsDept
- Organise regular pick-ups from our warehouse
- Prepare consignments and labels for curtains dispatch
- Ensure orders are dispatched and delivered on time

**Manage Customer Deliveries**
- Be a bridge between our customer support team and our carriers
- Maintain good relationships with our carriers and ensure that they understand our freight requirements
- Where necessary, communicate directly with carriers where we have freight enquiries
- Use our CRM and Freight Management System to record and confirm delivered items

**Samples**
- Package and send samples to customers on a daily basis
- Help improve our packaging and process

**Inventory Management**
- Maintain stock levels of pallets, wrap, strap etc.
- Report monthly on stock levels
- Keep stock organised

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Campbellfield, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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