National Manager, Service Delivery, Planning and

2 days ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

**Requirements**:

- Review and analyse financial data and provide input on improvement measures.
- Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
- Collaborate with stakeholders to develop and implement the service strategy.
- Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
- Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
- Review, analyse, and approve service pricing to ensure profitability.
- Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
- Set and review KPIs for State Service Delivery Managers to ensure target achievement.
- Engage with the regional services team to review and manage their progress against outlined targets.
- Coach, mentor and develop members of national service delivery and field service delivery teams.
- In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?
- Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
- Ability to build and influence positive relationships across all levels of the business.
- Strong leadership and influencing skills.
- Print industry experience in a client service or IT related environment.

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

  • Courier/delivery Driver

    2 weeks ago

    Macquarie Park, Australia IMile Delivery Full time

    **IMile Delivery** provides clients with a full range of logistics services covering cross-border direct mail package, last mile delivery, destination country express customs clearance, first route logistics, air and sea transportation services. Our logistics network currently serves over 14 nations, including the China, U.A.E, KSA, Jordan, Oman, Kuwait,...

  • Courier/delivery Driver

    2 weeks ago

    Macquarie Park, Australia IMile Delivery Full time

    **IMile Delivery** provides clients with a full range of logistics services covering cross-border direct mail package, last mile delivery, destination country express customs clearance, first route logistics, air and sea transportation services. Our logistics network currently serves over 14 nations, including the China, U.A.E, KSA, Jordan, Oman, Kuwait,...

  • Service Delivery Coordinator

    10 hours ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role The Service Delivery Coordinator is a key contributor within the National Service Delivery team. The role will assist in the management of dedicated, on-site transitional and ongoing services for a range of nominated National and Global accounts. The role will also be responsible for monitoring onsite resource SLA compliance, including the...

  • National Facilities Manager

    2 weeks ago

    Macquarie Park, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of...

  • National Delivery Supervisor

    5 days ago

    Wetherill Park, Australia Nick Scali Furniture Full time

    Founded in 1962 and known for our range of beautiful, contemporary furniture, Nick Scali Limited has over 100 showrooms across Australia and New Zealand. Based at our National Distribution Centre in Wetherill Park we are looking for a hands-on National Delivery Supervisor to oversee the day-to-day running of our contract delivery teams across Australia and...

  • Service Delivery Lead

    5 days ago

    Macquarie Park, Australia Blackwoods Full time

    See the direct impact of your technical expertise come to life - Opportunities for learning and development - Blackwoods - one of the leading B2B suppliers of industrial equipment In this role, you will play a crucial role in the delivery of IT Services across the business. Leading the Level 1 and Level 2 IT Support Teams, you will ensure efficient and...

  • Production Planning Manager

    1 week ago

    Macquarie Park, Australia Aegros Therapeutics Pty Ltd Full time

    **About Aegros** Aegros is an Australian biopharma company and Australia's newest plasma fractionator, using the patented, Australian-invented plasma protein fractionation technology, called HaemaFrac®. Developed and refined over the last two decades, Haemafrac® is a revolution in the manufacture of medicines from blood plasma and will make vital...

  • Asset Management Delivery Lead

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    The DL has end-to-end delivery responsibility for Asset and Device Management and the service delivered to clients, including those delivered from multiple locations. This includes the delivery of service outcomes to meet quality (service level), cost and schedule commitments as well as any continuous improvement expectations as defined by DXC. The DL is...

  • National Sales Manager

    10 hours ago

    Macquarie Park, Australia AstraZeneca Full time

    **About AstraZeneca** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We’re brave disruptors -...

  • National Sales Manager

    1 week ago

    Macquarie Park, Australia FujiFilm Full time $90,000 - $120,000 per year

    Introduction:Fujifilm is a market leader in the distribution, marketing and servicing of globally respected medical imaging products. At Fujifilm we take personal pride in our solutions, products and service offerings and constantly seek to make a positive difference for our customers. Our brands are renowned worldwide for their high quality and innovation,...