Assistant Insurance Claims Officer

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 71641

**Assistant Insurance Claims Officer**

**Location**:Parramatta

**Employment type**:Ongoing

**Salary**:Clerk Grade 5/6, $97,027 to $107,059 pa plus employer’s contribution to superannuation and annual leave loading

**Generous leave entitlements including flex leave**

**35hrs per week**

**Health and wellbeing benefits including Fitness Passport**

**Supportive leadership/ management team**

**Your role**

The role is responsible for assisting with a range of tasks relating to insurance claims for DCJ’s asset portfolio, from initial claim submission to final resolution, and payment allocation.

**What you’ll do**

As part of the Major Program Delivery team within Infrastructure and Assets, the role will assist the Insurance Claims Officer with the provision of end-to-end insurance claim support, including, but not limited to:

- Liaising with internal departmental stakeholders and iCare representatives on claims-related matters.
- Updating and maintaining the DCJ records database (TRIM) and internal claims tracker with claims-related information and entering claims into the iCare portal.
- Assisting with the preparation of claims-related documentation, including correspondence, meeting papers and reports.
- Managing the centralised insurance claims mailbox, including triaging, assigning and escalating matters, as required
- Providing advice and guidance to stakeholders regarding insurance matters.

The role reports to the Insurance Claims Officer, Property, Fleet & Insurance Services in Major Program Delivery, I&A.

**What we’re looking for**

Demonstrated knowledge and experience in managing insurance claims or related discipline is desirable.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Thursday, 30th January 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.