Insurance Claims Specialist

4 days ago

Parramatta, Australia SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Insurance Claims Specialist

Locations: Parramatta, Melbourne, Sydney | Hybrid

Get To Know Us:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Flexible Time Off
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:
The Insurance Claims Specialist delivers high-quality, end-to-end service for superannuation claims, providing empathetic and timely support to members while ensuring each stage of the claims process is completed within agreed timeframes.
- Manage end-to-end requests for members, ensuring timely and effective outcomes.
- Collaborate efficiently with internal and external stakeholders to deliver accurate results in the best interests of members and Insignia.
- Align stakeholders on shared goals, deadlines, and deliverables.
- Manage personal workflow to consistently meet service level agreements.
- Clarify stakeholder responsibilities and ensure accountability for deliverables.
- Proactively manage a portfolio of cases to maintain a high standard of service.
- Provide personalised, ongoing communication to keep insurance customers informed of progress.
- Ensure all written correspondence is clear, accurate, and meets Insignia standards.
- Contribute ideas to improve processes, systems, and overall customer experience.

What You Will Bring:

- 1-2 years’ experience in the superannuation industry or a similar role
- RG146 certification preferred
- Solid understanding of superannuation processes and legislation
- Basic knowledge of insurance within superannuation
- Proactive, positive attitude and eagerness to learn
- Ability to remain calm and composed in challenging situations
- Resilient and adaptable under pressure
- Commitment to maintaining and expanding product and process knowledge
- Proven ability to build effective internal and external relationships

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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