Analyst - Is Support

2 weeks ago

Sydney Central Business District, Australia Compass Group Full time

**_Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide._**

We are currently looking for an IS Support Analyst to join our team located at Head Office, Mcmahons Point in Sydney. This hands-on role reporting to the Infrastructure & Service Delivery Manager will require you to act as an IT support consultant, managing escalated tickets, problem tickets and provide expert advice on common tickets both in person and remotely.

**Key Duties**
- Work closely with third level Infrastructure, Cyber Security and Specialist Applications Teams to investigate problems and major incidents
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
- Ensuring all request/issue details are captured into the ITSM to progress and outcomes communicated to the business according to agreed service levels and resolution targets
- Create/Update knowledge base articles in order to review and amend key policies and procedures
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group Australia
- Travel across Australia as required to support or deliver IT services to all Compass Group Sites

**Our New Colleague**
- Comprehensive troubleshooting skills for various problems, investigate thoroughly and escalate as required
- Ability to attend to user service requests promptly and multitask as required
- Strong Networking skills - SOHO Network support
- Knowledge of local and wide area networks including VPN
- Knowledge of the Microsoft Office 365 Suite
- Knowledge of Windows Server & Windows 10/11 environments
- Knowledge of Microsoft Exchange Online
- Excellent oral and written English
- Effective organisational and time management skills
- Ideally a minimum of 2 years’ experience in a Service Desk or IT Support role
- Effective organisational and time management skills
- Ability to work autonomously and fit well within a team

**The Benefits**

Our people are awesome. They breathe life into our brands. They make great things happen. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities. We offer discounts and benefits at hundreds of retail outlets, and have 10+ salary packaging options available We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply. Join a company whose core values are **Respect**, **Growth**, **Teamwork**.

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