Co-ordinator (International Admissions)

$104,733 to $118,709
- Ongoing, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Co-ordinator (International Admissions) to join Student Administration, Student Services and Wellbeing, Administrative Division.

The Coordinator, International Admissions is responsible for leading and coordinating the day-to-day activities of the international admissions team at the University. The position is responsible for delivering excellent customer service utilising processes in full compliance with Government legislation, University policy and sector best-practice.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About Student Services and Wellbeing**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

Student Services and Wellbeing consists of the following departments: Student Administration, HiQ, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit and Human Resources.

Student Services and Wellbeing aspires to be a collaborative, distinctive and innovative department that makes a real and positive difference to students, from pre-tertiary to graduation and beyond. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

The Student Administration department makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university.

**What you need to succeed**

This role is dynamic and collaborative, and you will enjoy delivering service and operational excellence that ensures an exceptional experience for QUT students.

You will demonstrate:

- Education, training and/or relevant experience equivalent to postgraduate qualifications with demonstrated experience in leading client service operations within an education environment or similar.
- Demonstrated experience in leading a team including responsibility for effective service delivery, workload management and performance and development planning
- Proven analytical and problem solving skills including the interpretation of policy and compliance, legislative and regulatory documents with an ability to balance the requirements of these with organisational objectives.
- Proven ability to identify opportunities and lead a team that builds a culture committed to continuous improvement and embraces change.
- Excellent communication and interpersonal skills; including experience with presentations, data analysis and report writing skills.
- Demonstrated ability to collaborate, build and maintain relationships across staff, colleagues, networks and other external bodies to support and achieve business outcomes