Infrastructure Support Analyst

3 days ago

Perth, Australia Clayton Utz Full time

The role

Key responsibilities

As part of our IT national team, you will have access to technical knowledge and skills to liaise with internal customers over the phone and face to face. You will report to and work closely with the IT Team Leader in the Perth office. Your focus will be to trouble shoot and problem solve level 1 & 2 IT related issues and escalate to level 3 when required. You will work with SLA's and be flexible with your working hours on a rotational roster and some weekends/out of hours work as required. You will also be responsible to setup\allocate\track user equipment for asset tracking and maintain minimum stock levels of equipment. There's also opportunity to assist our Business Advisory Services team, so together we provide an efficient user experience.

Skills & Experience

To be successful in this role, you will have 2+ years' experience in level 1 & 2 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed.
- Level 1 & 2 phone and face to face technology support
- Identify and escalate unresolved issues to 3rd level support
- Provide AV Support to the Perth office, attending regular National AV meetings
- Setup, support, install and relocate hardware and software as required (includes multiple devices per user eg laptop, iPad and mobile phone as standard for many users)
- Carry out imaging / re-imaging of equipment
- Maintain accurate Fresh call records and ensuring that the integrity of the Fresh system is maintained
- Windows 11, Office 365, MS Teams and Virtual desktop
- Remote Access support, tablet and mobile phone support
- Document Management - iManage, Printing support (security swipe)
- Strong customer service skills
- Articulate communicator with strong written and verbal communication skills
- A strong focus on customer satisfaction and working to SLA's
- Flexibility to assist offsite and rotating On-call
- Participation in local and national projects including roll-outs and implementation

The Infrastructure Services team

The Clayton Utz Infrastructure Services team provides our partners and employees with a range of technologies to assist smooth and efficient IT services. These services are essential to the everyday mechanics of Clayton Utz and integral to effective client service delivery. These include hardware, software, networking and implementation.

How to Apply?

Consultant Contact Details

Jennifer Sanderson, (07) 3292 7331

Accessibility and Inclusion


For more information on Clayton Utz, please visit

Agency submissions

  • Application Support Analyst

    2 weeks ago

    Perth Airport, Australia Arc Infrastructure Full time

    Posted: 25/09/2025 Closing Date: 23/10/2025 Job Type: Permanent - Full Time Location: Perth Airport Job Category: IT Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western...

  • Application Support Analyst

    3 days ago

    Perth Airport, Australia Arc Infrastructure Full time

    Closing Date: 30/11/2024 Job Type: Permanent - Full Time Location: Perth Airport Job Category: IT Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse...

  • IT Support Analyst

    3 days ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** - Perth - Monday - Friday Roster - Permanent Full Time Position **The company** PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities. We are...

  • IT Desktop Support Analyst

    1 week ago

    Perth, Australia INX Software Full time

    Be the go-to expert for desktop support, troubleshooting, and end-user te - Thrive in a collaborative, can-do IT team. - Be part of a supportive crew that loves solving problems. **About INX Software Pty Ltd** At INX Software Pty Ltd, our mission is to help customers Run Every Site Right. We build smart workforce management and logistics software that...

  • Intelligence Analyst/Coordinator/Manager

    2 weeks ago

    Perth, Western Australia Risk Support Group Pty Ltd Full time $80,000 - $120,000 per year

    Who we areRisk Support Group is a trusted partner in risk support, allowing clients to focus on opportunity and purpose, while managing their risks.Effective risk support is based on the right combination of expertise, intelligence, and adaptive technology. Our approach helps our clients to develop more effective, efficient and enduring risk management...

  • Senior Cloud and Infrastructure Analyst

    5 days ago

    Perth, Western Australia Woodside Energy Full time $120,000 - $180,000 per year

    Job description:About Woodside EnergyWe know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships with communities are fundamental to maintaining our licence to operate.Technology and innovation are...

  • Infrastructure & Network Analyst

    7 days ago

    Perth, Australia HAYS Full time

    Exciting chance to join a well established telecoms' company as a Networks & Infrastructure Specialist **Your new company** A well established telecoms company with a strong presence across Australia. Work with a range of large clients to improve overall network and infrastructure quality. **Your new role** Based in Perth, you will form part of a support...

  • Spatial Analyst

    5 days ago

    Perth, Western Australia Department of Transport and Major Infrastructure Full time $80,000 - $120,000 per year

    Join our innovative team and help shape the future of WA's infrastructure—where Collaboration, Growth and Flexibility are valued.About UsWestport is a program which sits within the Transport Portfolio. It is the long-term project that is progressing Perth's proposed new, world-class port facility in Kwinana, which will unlock Western Australia's economic...

  • Competency and Support Administrator

    5 days ago

    Perth Airport, Australia Arc Infrastructure Full time $60,000 - $80,000 per year

    Posted: 16/09/2025Closing Date: 01/10/2025Job Type: ContractLocation: Perth AirportJob Category: Administration and OfficeArc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western...

  • IT Technical Analyst

    1 week ago

    Perth, Australia Talent International Full time

    **Job Details**: **Location** Perth **Salary** Negotiable **Job Type** Full Time **Ref** BBBH94585_1665565050 **Contact** Simon Prue **Posted** about 4 hours ago Senior IT Technical/Infrastructure Analyst required in an Azure platform for a 6 month contract based in Perth. Duties - Being a technical resource to assist delivery of ICT security solutions in...