Application Support Analyst

3 days ago

Perth Airport, Australia Arc Infrastructure Full time

Closing Date: 30/11/2024

Job Type: Permanent - Full Time

Location: Perth Airport

Job Category: IT

Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest across to the fascinating Goldfields and Yilgarn regions through to the stunning South West and Great Southern. We’re committed to working with industry, our customers, partners and communities to find new opportunities that will support and strengthen our rail network for the benefit of WA.

**The Role**

The Key Duties and Responsibilities are:

- Troubleshooting and diagnosing technical issues raised by users, escalating to other teams or 3rd line support teams when necessary.
- Investigating recurring issues, performing detailed root analysis to prevent future incidents.
- Participate in operational readiness / transition to support requirement discussions.

**About You**

To be successful in this role you will need:

- Excellent problem-solving skills and ability to troubleshoot and resolve complex technical issues.
- Strong written and verbal communication skills to interact with end users, technical teams and management.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- A proactive and customer-oriented approach, dedicated to resolving issues and providing a positive user experience.
- Strong analytical skills to understand, diagnose and address technical issues systematically.
- Knowledge of IT service management (ITIL) best practices.

**Preferred Experience**
- Bachelor’s degree in computer science, Information Technology or related field.
- Familiarity with scripting and automation tools for process improvements.

**About Arc**

We manage and develop transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest across to the fascinating Goldfields and Yilgarn regions through to the stunning South West and Great Southern. We’re committed to working with industry, our customers, partners and communities to find new opportunities that will support and strengthen our rail network for the benefit of WA.

**Working at Arc Infrastructure**

Working with us means working in a team environment where each person and team is valued for the diverse skills, ideas and experiences they bring. We promote a work environment that is characterised by personal accountability, mutual trust and respect and a genuine interest in employees. We understand our employees are the key to our success and as a team, our focus is to ensure they feel safe, valued and fulfilled in the work that they do. We provide a range of employee benefits including:

- flexible working arrangements
- professional development opportunities including study assistant package
- competitive remuneration based on skills and experience
- purchased additional annual leave
- health and wellbeing initiatives including
- $299 annual subsidy
- flu shots
- skin cancer checks
- company provided salary continuance insurance
- paid parental leave
- staff discounts and rewards program
- novated leasing
- and many more

**How to apply**

Applications close on **30 November 2024**

Recruitment agencies, our internal HR team looks after all of our vacancies. If we need your assistance we will reach out to you.

  • Application Service

    1 week ago

    Perth, Australia Talent International Full time

    **Job Details**: **Location** Perth **Salary** Competitive rates on offer **Job Type** Full Time **Ref** BBBH85104_1664526079 **Contact** Tracy Dhir **Posted** 14 minutes ago Our highly regarded client is looking for an Application Support Analyst for a long-term contract working within their Workday project team. *** **Responsibilities**: -...

  • Application System Analyst

    2 weeks ago

    Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking Application System Analyst to join a great ICT team within Healthcare Industry. An Application System Analyst is required to join the ICT Department. This role will work on various system Frontend and backend database and work on various projects throughout the organisation. You will be responsible to consult and work collaboratively...

  • Application Support Analyst

    1 week ago

    Perth, Australia Kinatico Full time

    We power insights for better, safer workplaces together. We are looking for a motivated Application Support Analyst to join our dynamic team. As a key intermediary between the Customer Support and Development teams, you will leverage your deep technical knowledge and advanced problem-solving skills to efficiently resolve complex issues. Your role will be...

  • IT Support Analyst

    3 days ago

    Perth Airport, Australia SGS Full time

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. **Job Description** SGS is seeking an IT Support Analyst to join the team based...

  • IT Support Analyst

    2 weeks ago

    Perth Airport, Australia SGS Full time

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. **Job Description** SGS is seeking an IT Support Analyst to join the team...

  • IT Support Analyst

    1 week ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER. - Based in Perth - Full time, permanent role - Work for a global helicopter services provider Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support...

  • Application Support

    2 weeks ago

    Perth, Australia Talent International Full time

    australia perth permanent negotiable- **Permanent roles**: - **Scripting & SQL experience needed**: - **Opportunity to work within this organisations growing autonomous mining area** **If you would be keen to work at one of the leading mining organisations globally we have an opportunity within their Autonomous Engineering team. **The role of the Mining...

  • Application Support Analyst

    2 weeks ago

    Perth, Australia Tattarang Full time

    **Company Description** Tattarang**is the private investment group of Andrew and Nicola Forrest. We’re proudly Australian and invest across a wide variety of sectors and asset classes including in real assets, public and private markets. We are a values-based team that believes in using our capital as a force for good. **Qualifications** - Strong customer...

  • IT Support Analyst

    3 days ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** - Perth - Monday - Friday Roster - Permanent Full Time Position **The company** PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities. We are...

  • Data Analyst

    2 weeks ago

    Perth Airport, Australia Starling Services Full time

    **DATA ANALYST - **ACT** **Contract Type - Full Time** **Initial contract duration** 12 months **Location of work** ACT **Security clearance** Must have Baseline Starling Services is an Australian owned primary player in recruitment, resource management and facility management services in Australia. The footprints of Starling Services are spread among...