Technical Service Management Analyst

**At Powerlink, every possibility starts with you**:
We believe life’s about possibilities. And so is the future. That’s why we need you.

We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a generation energy challenge. Join us and make it happen.

**Life at Powerlink**:
As the Technical Services Management Analyst, you’ll help us connect a more sustainable energy future for more than five million Queenslanders and 253,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible.
- We offer robust leadership development through integrated programs, fostering growth across all levels.
- Available to you will be working a 9-day fortnight with RDOs every second week.
- Health & wellbeing benefits, including corporate health plan with employee discounts, annual flu vaccinations.

**Find a career that matters and lasts**:
As the Technical Service Management Analyst, you will provide skilled Service Level Management, Vendor Management and end-user customer service for a wide range of end-user technology and services, including telephony services such as MS Teams as well as smartphone fleet and billing, in accordance with best practice service delivery frameworks.

Specifically, you will:

- Provide service management and billing support of Powerlink externally sourced or hosted end-user technology including active vendor performance management
- External service billing management to ensure spend is tracking appropriately against budget and forecasts throughout the service lifecycle
- Source and distribute approved IT products and services to the business such as mobile fleet deployments
- Provide a high level of customer service in the support of critical Powerlink collaboration, conferencing and communication services such as Microsoft Teams and meeting room technology
- Develop internal technical IT-user and business end-user documentation & artefacts that empower utilisation of relevant IT equipment and systems

**The community you will join**:
Based in Brisbane, you will be joining the IT Sourcing & Performance team. This team thrives on a culture of high performance, where each member’s dedication to excellence is complemented by a strong emphasis on collaboration, ultimately fostering a dynamic and achievement-oriented environment.

**Your expertise**:

- Significant experience managing third party support arrangements including service-level and vendor-performance management.
- Experience in billing management of technology or telephony services.
- Significant hands-on experience providing customer support to end-user computer technologies.

We’d also love you to have:

- Recent experience supporting collaboration and A/V/VC technologies (MS Teams).
- Experience with establishing and implementing new or revised business functions and services.
- Relevant professional qualifications in ITIL practices and/or other applicable audit or industry standards

**Be the start of every possibility**:
There’s lots to love about a career with Powerlink. But our people say there’s three things that really stand out:

- ** A career that matters and lasts**: You’ll shape a progressive career connecting more than five million Queenslanders to a world-class, clean energy future.
- ** Unique work and the chance to grow**: You’ll help find smart solutions to interesting problems as you develop your skills and impact every day.
- ** People who love to support and share**: You’ll build relationships with experienced, down-to-earth people who you’ll be proud to work with.

**Our commitment to inclusion and belonging**: