Technical Services Analyst

2 weeks ago

Brisbane, Australia Hitachi Construction Machinery Full time

**Benefits**
- ** A competitive salary + super + Company Biannual Bonus**:

- ** Access to free OEM training and benefits**:

- ** Exclusive staff discount on a range of goods and services**:

- ** Permanent Full Time Position in a leading OEM with long term job security**:

- ** Supportive management who values your input in finding new and improved ways to achieving success**:

- ** Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work**

**About Us**

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

**The Opportunity**

HCA's Brisbane Branch has an opportunity for an experienced and motivated** Technical Services Analyst** to join our dynamic **Fleet Management System** team.

Reporting to the National Project Manager, the core focus for this position will be to deliver high quality service desk support to our customers by remotely supporting our suite of Fleet Management technologies. To be successful in the role, great knowledge of SQL DB is a must.

**Your main responsibilities will include**:

- Providing a high level of support services to our customers by offering regular feedback on progress of reported support incidents
- Provisioning of new customers including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networks
- Diagnosis of reported issues and accurate database management with resolution reporting
- Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG system
- To be successful in this role you:

- Must be proficient in SQL and demonstrate ability to generate reports (you will be required to bring an example of your work to interview)
- Will have hands on experience with the use of scripting to automate tasks
- Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
- Will have a tertiary degree in Information Technology, Software Engineering or equivalent
- Must have the highest level of written and verbal communication skills

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

**How to Apply

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