Contact Centre Trainer

1 week ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493172
**Work type**: Full-time
**Location**: Melbourne CBD
**Categories**: Collections, Insurance, Customer Service

Working as a Trainer, you will be responsible for the induction, training and coaching of contact centre teams. Reporting to our Head of Onshore Operations, you will gather and analyse performance data to develop targeted training and coaching that contributes to achieving optimal collections outcomes.

**In this role, you will;**
- Deliver induction training sessions to ensure all team members have the required skills and competency to perform their role
- Provide coaching and feedback through 1-on-1 sessions and call listening exercises
- Listen to calls and review performance data to locate trends and determine required training
- Work closely with the leadership team to align training expectations and outcomes
- Document and report on all training and coaching provided

**What you'll bring;**
- Experience in a training or coaching role within a Contact Centre environment
- Working knowledge of MS Office
- Willingness to work predominantly on-site in our Melbourne CBD office

**What’s in it for you;**

Working at Recoveriescorp you will join a hardworking and supportive team. You will gain industry-specific knowledge and your contribution will directly impact the team's culture.

You will also have access to a hybrid work environment, an allowance to update your home office and opportunities for professional development.

Other benefits you can access include a half day on the last Friday of every month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.**

**About Us;**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 10 Feb 2025 AUS Eastern Daylight Time
**Applications close**:

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