Contact Centre Administrator
4 days ago
Contact Centre Administrator role available
- Fixed term until 30 June 2025 - Full time opportunity
- VP5 salary: $109,730 to $132,764 plus superannuation
The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure.
About the Business Unit
The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.
Technology Solutions is delivering the Data and Digital Reform Agenda, which focuses on meeting the department's data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes.
About the Role
The primary purpose of the Contact Centre Administrator is to provide professional service, expertise, advice and support of the departments contact centre environments. The role will support the departments Genesys Cloud contact centre environment including integrations with Salesforce and ensure the contact centre technology is performing, delivering and operating to the satisfaction of key stakeholders. In addition, the role will provide user support including account administration, inventory and support process maintenance actively support the effective delivery of day-to-day operations of contact centres.
**Some of your duties will include**:
- Designing, documenting, and implementing solutions and provide professional service to support the departments contact centre operations.
- Completing regular system audits, maintaining accurate records of the contact centre environment including system configurations and integrations.
- Investigating and resolving complex platform issues, serving as the escalation point for critical incidents, proactively address performance issues to ensure high availability and reliability.
About You
**To be successful in this role, you will have**:
- Demonstrated experience in providing support for cloud contact centre environments including defining business requirements and call flow mapping, ensuring seamless integration with Genesys Cloud and the Salesforce CRM platform.
- Demonstrated experience in providing support for cloud contact centre environments including implementation of upgrades and enhancements.
- Strong stakeholder management skills to build and maintain effective relationships.
To learn more about this role before applying, please read the attached position description.
**Qualifications**:
- Qualifications or equivalent experience in Telecommunications and Genesys Cloud is highly desirable
- Demonstrated experience with implementation of Genesys Cloud integrated with Salesforce CRM
- Genesys Cloud, UCB/Enghouse and MS Teams calling experience highly desirable.
How to Apply
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
-
Contact Centre Supervisor
7 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeManage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...
-
Contact Centre Administrator
5 days ago
Melbourne, Australia Hudson Australia Full timeFull time permanent role - Mulgrave location - this is an office based role - Working days - Monday to Friday **About the role**: As a Contact Centre Administrator you will be responsible for providing customer service and coordination support within the Commercial division. The purpose of this role is to resolve customer complaints and issues promptly...
-
Contact Centre Administrator
4 days ago
Melbourne, Australia Department of Justice and Community Safety Full timeLocation: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...
-
Contact Centre Officer
4 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeCommunicate with Victims in a Trauma informed and culturally safe way that supports them to access financial assistance - Ongoing position - multiple roles - VPS 3: $76,817 - $93,274 + Superannuation The Department of Justice and Community Safety are seeking Contact Centre Officers to join the new Victims of Crime Financial Assistance Scheme, to handle...
-
Contact Centre Manager
4 days ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Contact Centre Trainer
7 days ago
Melbourne City Centre, Australia Recoveriescorp Full time**Job no**: 493172 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: Collections, Insurance, Customer Service Working as a Trainer, you will be responsible for the induction, training and coaching of contact centre teams. Reporting to our Head of Onshore Operations, you will gather and analyse performance data to develop targeted training...
-
Fas Contact Centre Officer
2 hours ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Utilise your Administrative expertise to provide support and advice to the Financial Assistance Scheme**: - **A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service for 18 months**: - **VPS Grade 3: $76,817 -$93,275 plus superannuation.** **About the Business Unit**: This is an exciting...
-
Fas Contact Centre Officer
2 weeks ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** The Department of Justice and Community Safety...
-
Contact Centre
6 days ago
Melbourne, Australia Dixon Appointments Full time$36.34 per hour + Super - Immediate start - 6 months potential extension - WFH Options **Customer Service Officer** - $34.36 per hour + Super - Immediate start - WFH Options **The organisation** A Victorian agency of the State Government that manages and protects Melbourne's major water resources on behalf of the community. **About the role** You will...
-
Contact Centre Consultant
6 days ago
Melbourne, Australia Genesis Full time**Contact Centre Consultant** **NSW, Newcastle and the Hunter Region** - Want to build a career? - Looking for flexibility to fit in with your lifestyle? - Keen to access some great perks and benefits along the way Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer...
