Contact Centre Specialist

2 days ago

Melbourne, Australia Great Southern Bank Full time

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.

**The role**

This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre, starting on
**Monday 6th February**. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday banking needs.

This is a foundation level sales and service role within the banking industry and a great opportunity to learn about banking and financial service sector from the ground up, with the support of trainers, leaders and mentors, helping to set you on a pathway for a successful banking career.

**A little bit about you**
- Our aspiring phone-based Bankers will have a strong background in customer service, hospitality, sales or similar.
- Are resilient and thrive in a fast-paced customer environment
- You are someone values driven, genuinely passionate about delivering stellar customer service.
- Someone who excels by achieving targets and KPIs to the highest of standards.

**Hours and training**

Our part-time Bankers have two shift options below to choose from to help fit into any busy lifestyle.
- Monday to Friday 8.00am to 12.00pm daily (20 hours)
- Monday to Friday 10.00am to 3.00pm daily (25 hours)

Initially your training hours will be full-time based in our offices for your first 8-week office to ensure you’ve been set up for success in your role before moving to your chosen part time shift. And of course, once training is completed, you will be able to enjoy our Hybrid WFH model 2 days per week.

**We want you to make an impact**

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance products to health, wellness, lifestyle and unique leave options. Read more about these exciting employee benefits on our careers site

We offer a number of structured career pathways into interesting, complex, and challenging roles within the Bank including Personal Lending, Home Lending, Sales Enablement, Quality Assurance, Customer Advocacy, Coaching, Team Leadership and more
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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