Service Now- Group Solutions Manager

2 weeks ago

Melbourne, Australia Milestone IT Full time

Permanent role
- Immediate start
- Excellent career progression

**About the company**

Our client is a world leader in the retail space. They are not just a retail giant; they're a technology-driven powerhouse aiming to revolutionize the retail landscape. In partnership with Milestone IT, we're seeking an exceptional Group Solutions Manager specializing in ServiceNow. Our client is seeking an experienced specialist who can help improve the digital journey of the service ecosystem.

**Role Overview**

As the Group Solutions Manager for ServiceNow, you're not just a tech whiz but a digital visionary. You'll lead, manage, and inspire a team of dedicated ServiceNow specialists. Become the internal product owner and make game-changing decisions that propel them to new heights.

**Key Responsibilities**
- Define and implement ServiceNow strategy that aligns with business goals
- Engage with stakeholders to gather requirements and translate them into ServiceNow solutions
- Manage a high-performing team responsible for ServiceNow administration and functional analysis
- Monitor KPIs and generate actionable insights for continuous improvement
- Stay updated with ServiceNow updates, ensuring optimal utility and system health

**You're Perfect If You...**
- Hold a bachelor’s degree in IT, Computer Science, or a related field
- Have a minimum of 5 years of hands-on experience with ServiceNow implementation and management
- Possess excellent stakeholder management skills
- Are ITIL and ServiceNow certified
- Have the knack for translating technical jargon into language that business stakeholders understand
- Are a natural leader and a superb communicator

**What’s in it for You?**
- Competitive salary and performance bonuses
- Continuing education and certification opportunities
- Flexible work arrangements
- Fast-track career progression
- A workplace culture that values innovation and inclusivity

Our client is seeking an individual located in Victoria that is able to deliver complex solutions whilst maintaining stakeholder engagement. This is a brilliant opportunity to join one of Australia’s most highly regarded organisations in a position that will challenge you with a truly exciting working culture.

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