CRM Success Manager Anz

**CRM Success Manager - Australia and New Zealand**
- ** Location**: Sydney (Macquarie Park) or Wellington (Upper Hutt)
- ** Employment Type**: Permanent Full-Time
- ** Work Model**: Hybrid in a collaborative, high-performing team
- ** Salary**: Competitive salary and benefit

**Join a Global Leader in Animal Health**

Are you a strategic CRM professional with a passion for driving user adoption and digital transformation? We are looking for a dynamic **CRM Success Manager** to lead Salesforce (MAXX) capabilities across Australia and New Zealand. This is your opportunity to make a significant impact in a growing market while advancing your career globally.

**Key Responsibilities**
- ** Lead the Community of Practice (CoP)**: Drive collaboration and best practices within the SFE and digital marketing communities, fostering a culture of continuous improvement and knowledge sharing.
- ** Enhance User Adoption**: Develop and implement comprehensive strategies for user onboarding, training, and engagement, ensuring effective utilisation of the CRM system.
- ** Drive Sales Force Effectiveness**: Unpack SFE principles to identify efficiencies and innovative ways of working, leveraging segmentation and sales team dynamics, including inside and digital sales.
- ** Mentor Sales Operations Managers**: Provide guidance and support to Sales Operations Managers within business units, empowering them to drive CRM initiatives and achieve commercial outcomes.
- ** Manage Enhancement Requests**: Oversee enhancement requests, triage support issues, and coordinate user acceptance testing (UAT) for new features in MAXX and MAXXFLEX.
- ** Communicate Effectively**: Deliver clear, regular communications regarding CRM performance, updates, and success stories to stakeholders at all levels.

**Success Measures**
- Engagement levels within CRM communities and business units.
- Timely delivery of roadmap priorities and enhancements.
- Positive stakeholder feedback and satisfaction ratings.

**What You’ll Bring**
- ** Proven Experience**: Extensive experience managing Salesforce (or Veeva/SFMC) at a strategic level, with a focus on driving user adoption and change management.
- ** Strong Communication Skills**: Exceptional ability to influence stakeholders and inspire collaboration across cross-functional teams.
- ** Analytical Acumen**: Expertise in data governance, compliance, and the ability to leverage analytics for strategic decision-making.
- ** Commercial Insight**: Understanding of SFE KPIs, segmentation, and sales enablement strategies.

**Desirable Experience**
- Familiarity with marketing automation platforms (e.g., SFMC).
- Knowledge of the healthcare/pharma regulatory landscape.
- Background in commercial operations or sales enablement.

**What You Can Expect**
- Flexibility, autonomy, and global support.
- Opportunities for career development and skill-building.
- A collaborative team culture driven by purpose and innovation.

**Qualifications**
- Tertiary qualification in Business, Science, IT, or a related field.

**Competencies**
- Positive, adaptable, and solutions-focused mindset.
- Strong facilitation, influencing, and relationship-building skills.
- Ability to thrive in a complex, virtual, and global environment.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
05/26/2025

**Requisition ID**:R344979