Customer Service Administrator

7 days ago

Wetherill Park, Australia White Collar Blue Full time

Permanent position
- Wetherill Park
- Must have full working rights for Australia

Sector: Customer Service - Call Centre (Call Centre & Customer Service)

Contract type: Full time

Office hours: Monday - Friday (07.30am - 15.30pm)

This position is responsible for all facets of customer service, from processing customer orders to finalizing customer orders thru invoicing. Maintaining backorders, forward orders, special requirement orders. Liaising with customer as well as the relevant sales rep. Credits, corrections, new customer set up and maintenance, data entry, stock transfers, as well as consignment stock invoicing and reconciling. Answering all incoming calls, other general office & ancillary duties as requested. The position will report directly to the Branch Manager - NSW

**What They Offer**
- A fast-growing paint company with proven financial success.
- Career development encompassing on-the-job experiences and access to their in-house development academy.
- Best-in-class paint products that are unparalleled in quality.
- A values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of their organization.

**Job description**
- Accurate entry of customer orders
- Maintaining accurate pricing on all customer orders including but not limited to special pricing
- Prepare Daily/Weekly invoicing
- Answering and acting upon all incoming calls
- Open, accurate and professional communication to both internal and external customers
- Maintaining orders in Released, Partially Delivered, delivered status with the view to convert to Invoiced status
- Respond to all customer enquiries/issues/complaints
- Maintain accurate customer pricing
- Ensure open and professional communication across relevant departments internally to ensure maintenance of customer accounts and any outstanding orders
- General Administration duties as directed

**Qualifications**
- 1-3 years experiences in Administration would be advantages
- Possess excellent interpersonal, communication.
- Fresh graduates are encouraged to apply

**Personal qualities**
- Systematic Approach: Uses methodical and systematic approach, plans ahead, define clear priorities and allocates resources effectively.
- Constructive Teamwork: co-operates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals
- Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results
- Effective Communication: communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively
- Networking: builds a useful network of contacts and relationships and utilizes it to achieve objectives
- Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

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