Administrative Assistant

Division: Estate Management
- Location: Surry Hills, NSW, AU, 2010
- Req ID: 73844

**Administrative Assistant (Client Specialist Centre) - NSW Trustee and Guardian**
- 1 x Ongoing full-time opportunity. 35 hours per week.
- Location: This position is based in Surry Hills.
- Clerk Grade: 1/2. Base Salary $73,522 pa to $79,931 plus superannuation, and annual leave loading.

This role is based in our Customer Specialist Centre at Surry Hills. The role requires full-time attendance in the office, 5 days per week.

**About us**
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**
NSW Trustee and Guardian can be appointed by a court or tribunal to manage a person’s finances and legal affairs if their decision-making ability is impaired due to disability, age, mental illness or injury. Our Estate Management teams deliver high quality financial management services to customers through our Foundation team, Proactive Customer Management team and Customer Independence and Support team.

The Customer Specialist Centre is attached to the Proactive Customer Management Team and provides face-to-face intensive financial management, and other support services to some of NSW Trustee and Guardian’s most vulnerable customers.

**About the role**

Your role is an essential high-volume receptionist role that is diverse in nature. You will be completing a range of administrative tasks, including, but not limited to:

- Managing the reception area to ensure customers are provided an efficient and quality experience.
- Responsibility for cash management facility to customers including cash dispensing, reconciliation and ordering of funds.
- Managing attendance logs for customers, staff and contractors
- Printing, compiling, updating, distributing and scanning documents and databases for the team
- Updating contact details for customers, service providers and stakeholders
- Act as a point of contact for both telephone and face-face enquiries for internal stakeholders and customers.
- Providing general administration support to the team for the delivery of quality financial management services for the Estate Management Division

For more information about the position, view the role description.

**About you**
Application is encouraged if you demonstrate the following skills, knowledge and experience:

- You have experience with, and are passionate about supporting people with disability, those from vulnerable communities or older people.
- You are motivated and self-driven to provide excellent customer service in a human services environment.
- You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.
- You have experience using the Microsoft Office suite, in particular, Microsoft Outlook, Word and Excel.
- You can confidently undertake pre-approved financial transactions in accordance with relevant policies and procedures

Sound like you? We would love to hear from you

**Essential requirements**

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted questions (maximum two pages):

- Using an example, describe how you have ensured accuracy and completeness in estimating costs and calculating and recording financial information.
- Provide an example of a difficult customer service situation you have dealt with. Describe the situation, how you communicated with the customer and what was the outcome of the situation.

**Closing date**
Applications close 11:59pm, Sunday 27 April 2025.

**Please note**:

- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.