Team Leader

**We give you a world of potential**

We have an excellent opportunity for a Team Leader to join our Plans Operations team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Plan Managers (CPM) is the division within Computershare responsible for providing administrative services, project management and plan design to Plan Manager clients and their individual employee share plan holders. CPM is the largest provider of Employee Share Plan management services in Australia.

Plan Managers is made up of the following departments:

- Relationship Management
- Client Consulting
- Account Management
- Operations
- Shared Services

The Team Leader is accountable for the flow of work, ensuring all clients’ needs are met in a responsive and professional manner and that all transactions, data files, outbound correspondence and information provided by their team is accurate and meets all reasonable standards of professionalism.

**A role you will love**

Reporting to the Operations Manager, the Team Leader is responsible for the delivery of a high quality service to clients in order to achieve/exceed business objectives and client/plan holder satisfaction.

This role sits within Computershare Plan Managers (CPM) which is a division within Computershare responsible for providing administrative services, project management and plan design to Plan Manager clients and their individual employee share plan holders.

You will work closely with the Client Event Specialists, Account Managers and the broader CPM teams to ensure all business as usual and key service events are anticipated, planned for and delivered in a consistent, professional and effective manner to the required standards.

**Some of the other key accountabilities**:

- Lead team with integrity, providing clear direction, motivating and supporting staff
- Identify and support training and on the job coaching requirements for team members
- Coordinate and self-manage client/stakeholder enquiries, ensuring that quality standards and time constraints are continuously delivered to a high standard
- Maintain and optimising the use of appropriate resources whilst ensuring full compliance with all regulations, policies and procedures

**What will you bring to the role?**
- Knowledge of Employee Share Plan industry
- Previous experience with training or experience with leadership/people management (desired)
- Strong written and verbal communication skills
- The ability to work well under pressure whilst maintaining professionalism and focusing on quality
- Demonstrate experience in coordination/assignment of work

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan**. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving mo