Team Leader

Team Leader - Collaboration - Technology Services & Software Development

East Malvern, VIC | Head Office | Full-Time | Occasional US Travel

Are you a seasoned team leader who thrives in client-facing environments with experience in driving collaboration across cross-functional teams? Ultracs Corporation is looking for a Team Leader for its Collaboration Team, to help guide and manage the triage of project support and incidents that lead to the delivery of major client initiatives and elevate collaboration services to new heights.

A hands-on approach is required from a senior technical resource, experienced in problem solving, technical incident management and software development, to not only oversee the day-to-day activities of the Collaboration team, but assist with resolution of incidents.

About the Role:

As the Team Leader – Collaboration, you will play a pivotal role in delivering high-impact client projects across our Ultracs product suite. Reporting to the Chief Design and Emerging Markets Officer, you'll oversee a talented team, manage project support functions, and ensure seamless execution of collaboration services. Your leadership will directly influence client satisfaction, operational efficiency, and strategic growth. You will also take a hands on approach yourself, using your extensive software development experience to problem solve and resolve more complex technical challenges.

Key Responsibilities:

• Lead the delivery of complex client projects, ensuring alignment with timelines, budgets, and quality standards
• Supervise and mentor a team of collaboration specialists, fostering a culture of accountability, performance, and continuous improvement
• Manage project support triage, defect resolution, and change request processes with precision and professionalism
• Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
• Act as the escalation point for project-related incidents, responding calmly and effectively to resolve issues
• Collaborate with internal teams to identify risks, recommend mitigation strategies, and drive product enhancements
• Provide strategic input on resource planning, recruitment, training, and performance development
• Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.

What You'll Bring:

• Proven experience leading project teams in IT consulting, software delivery, or financial services
• Flexibility in working across multiple time zones and working with and managing teams based in multiple remote locations.This will require a willingness to participate in remote meetings outside your standard 'home location' time zones
• Strong understanding of client relationship management in project-driven environments.
• Exceptional leadership, communication, and analytical skills
• Ability to manage competing priorities, mentor staff, and drive performance
• Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
• Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
• Experience in Retail Banking or Credit Union sectors will be highly regarded.

Why Ultracs Corp?

Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We're committed to innovation, collaboration, and delivering exceptional service. You'll be part of a forward-thinking team that values integrity, creativity, and impact.

This role offers the opportunity to work on meaningful projects, influence strategic outcomes, and occasionally travel to the USA to support client implementations.