Team Leader

3 days ago


Melbourne, Victoria, Australia Ultracs Corp Full time $120,000 - $180,000 per year

Team Leader - Collaboration - Technology Services & Software Development

East Malvern, VIC | Head Office | Full-Time | Occasional US Travel

Are you a seasoned team leader who thrives in client-facing environments with experience in driving collaboration across cross-functional teams? Ultracs Corporation is looking for a Team Leader for its Collaboration Team, to help guide and manage the triage of project support and incidents that lead to the delivery of major client initiatives and elevate collaboration services to new heights.

A hands-on approach is required from a senior technical resource, experienced in problem solving, technical incident management and software development, to not only oversee the day-to-day activities of the Collaboration team, but assist with resolution of incidents.

About the Role:

As the Team Leader – Collaboration, you will play a pivotal role in delivering high-impact client projects across our Ultracs product suite. Reporting to the Chief Design and Emerging Markets Officer, you'll oversee a talented team, manage project support functions, and ensure seamless execution of collaboration services. Your leadership will directly influence client satisfaction, operational efficiency, and strategic growth. You will also take a hands on approach yourself, using your extensive software development experience to problem solve and resolve more complex technical challenges.

Key Responsibilities:

  • Lead the delivery of complex client projects, ensuring alignment with timelines, budgets, and quality standards
  • Supervise and mentor a team of collaboration specialists, fostering a culture of accountability, performance, and continuous improvement
  • Manage project support triage, defect resolution, and change request processes with precision and professionalism
  • Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
  • Act as the escalation point for project-related incidents, responding calmly and effectively to resolve issues
  • Collaborate with internal teams to identify risks, recommend mitigation strategies, and drive product enhancements
  • Provide strategic input on resource planning, recruitment, training, and performance development
  • Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.

What You'll Bring:

  • Proven experience leading project teams in IT consulting, software delivery, or financial services
  • Flexibility in working across multiple time zones and working with and managing teams based in multiple remote locations.This will require a willingness to participate in remote meetings outside your standard 'home location' time zones
  • Strong understanding of client relationship management in project-driven environments.
  • Exceptional leadership, communication, and analytical skills
  • Ability to manage competing priorities, mentor staff, and drive performance
  • Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
  • Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
  • Experience in Retail Banking or Credit Union sectors will be highly regarded.

Why Ultracs Corp?

Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We're committed to innovation, collaboration, and delivering exceptional service. You'll be part of a forward-thinking team that values integrity, creativity, and impact.

This role offers the opportunity to work on meaningful projects, influence strategic outcomes, and occasionally travel to the USA to support client implementations.


  • Team Leader

    7 days ago


    Melbourne, Victoria, Australia Hanes Australasia Full time $80,000 - $120,000 per year

    FULL TIME VACANCYTeam Leader, Level 4, Night ShiftBe In Good CompanyTeam Leader, Classification Level 4Night Shift | Permanent, Full-TimeWe're looking for an energetic and driven Team Leader to lead our Night Shift operations at the Truganina Distribution Centre. This full-time, permanent role offers the opportunity to guide a high-performing team,...

  • Team Leader

    2 weeks ago


    Melbourne, Victoria, Australia Jivaro Full time $100,000 - $120,000 per year

    Team Leader$76,515- $97,500 + superannuationRole Summary The Team Leader is responsible for supporting the daily store operations and supervising the sales floor team to deliver exceptional services, to drive results and to ensure operational excellence of the store. As a team leader you will provide guidance and support to your team while ensuring...

  • Team Leader

    7 days ago


    Melbourne, Victoria, Australia Michael Page Full time $90,000 - $120,000 per year

    The Operations Team Leader leads a high-performing claims team within a fast-paced financial services environment. Responsible for coaching staff, managing daily operations, and driving service excellence, the role focuses on improving customer outcomes and team performance. It offers flexible working arrangements, a supportive culture, and the chance to...

  • Team Leader

    3 days ago


    Melbourne, Victoria, Australia Total HR Services Full time $90,000 - $120,000 per year

    Team Leaders & Operations Supervisors Laverton North & Derrimut | Full-TimeWe're a growing 3PL looking for experienced Leading Hands/Operations Supervisors ready to take the next step in their logistics career.About the Role:Lead and motivate teams in a hands-on roleOversee receiving, picking/packing & dispatchMentor and develop emerging leadersSupport...

  • Team Leader

    5 days ago


    Melbourne, Victoria, Australia MICM Full time $80,000 - $120,000 per year

    We're seeking a Property Management Team Leader to guide, mentor, and inspire our high-performing Property Management team. This is a hands-on leadership role where your sole focus is to provide support and guidance to your team.  We are seeking a experienced, knowledgeable and approachable team leader to lead a team of 12, reporting into the Department...

  • Team Leader

    7 days ago


    Melbourne, Victoria, Australia Labour Hire Authority Full time $104,000 - $156,000 per year

    The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services. LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their...

  • Team Leader

    7 days ago


    Melbourne, Victoria, Australia Victorian Institute of Teaching Full time $1,116,720 - $1,267,684 per year

    Team Leader, Teacher Engagement and Registration BranchSalary range $92,600 - $105,064 plus statutory superannuationAre you an exceptional leader?Do you have a passion for motivating staff to reach their potential?Can you apply sound theoretical and practical expertise to resolve operational service delivery problems?If you fit this profile, then you could...

  • Team Leader

    2 weeks ago


    Melbourne, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

    Team LeaderMelbourne CBDWe're seeking a motivated and hands-on Team Manager to lead our Service Coordination team, ensuring the seamless delivery of facilities maintenance services across our client network. This role is ideal for a confident people leader with strong operational experience who thrives in a fast-paced environment.About the RoleYou'll be...

  • Team Leader

    7 days ago


    Melbourne, Victoria, Australia Hume City Council Full time $81,672 - $130,878 per year

    Job DescriptionPermanent, Full time Opportunity$81,672.54 per annum plus SuperannuationJoin the Active Living TeamHume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Empower, Connect and provide...

  • Team Leader

    2 weeks ago


    Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness. Our goal is to help people get their lives back throughongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...