Guest Service Agent

**About Us**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
At WestWaters we are dedicated to creating a hospitality environment that brings our local community together with good food, drink and company. Putting people at the heart of everything we do makes WestWaters both an employer of choice and the destination for entertainment, celebration and catching up in Melbourne’s west.

Located along the banks of Lake Caroline in Caroline Springs, this multi-faceted hospitality complex includes a Saige Bistro, Ruck & Rover Sports Bar, Miss Caroline Bar, over 600 m2 of event spaces, an extensive gaming room in Victoria’s top 15 and Mercure Caroline Springs.

**About the Role**:
We are currently seeking an enthusiastic and customer-oriented individuals to join our team as Guest Service Agents. We have both full time and casual positions available. As a Guest Service Agent, you will be the face of our hotel, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key. Here at WestWaters we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

**Responsibilities**:

- Greet guests upon arrival and provide them with information about hotel facilities and services.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and courteously.
- Managing reservations and room assignments effectively.
- Utilising the hotel's property management system to process bookings and updates.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Managing phone calls and directing them to the appropriate departments.
- Maintain cleanliness and organisation at the front desk area.

**Requirements**:

- 2 years experience in guest service or front desk role is preferred
- Experience in large chain hotels
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and a positive attitude towards teamwork.
- A passion for delivering exceptional guest experiences.

**Benefits**:

- Discounts at Accor hotels globally
- Internal training and development opportunities and online training platform
- External training opportunities
- Take advantage of opportunities for professional development and career growth.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Types**: Full-time, Casual

Pay: $24.98 - $32.25 per hour

Expected hours: 15 - 38 per week

Work Location: In person