Guest Experience Host

3 days ago

Hepburn Springs, Victoria, Australia Travel + Leisure Co. International Full time $55,000 - $65,000 per year

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travellers worldwide.

We're excited to share that we've recently welcomed Club Wyndham Bellinzona in Hepburn Springs, Daylesford into our portfolio of properties. We're proud to have brought the existing team with us and are now growing our talented team as we look ahead to this next chapter for the property — continuing its warm tradition of hospitality while creating even more memorable experiences for our guests.

If you enjoy welcoming people, have a natural talent for creating memorable moments, and thrive in a guest-focused environment, we'd love you to join us as a Guest Experience Host.


HOW YOU'LL SHINE

As a Guest Experience Host, you'll be one of the first smiling faces our guests meet. You'll play a key role in making every stay feel special — from check-in to farewell.

You will:

  • Welcome Owners and guests with warmth and genuine hospitality
  • Assist with smooth check-in and check-out processes
  • Be a go-to person for information about the resort, local attractions, and events
  • Handle guest enquiries and resolve issues with care and professionalism
  • Engage with guests to generate interest and appointments for our sales teams via livestream sessions
  • Coordinate bookings and communicate with other departments to ensure seamless guest experiences
  • Support the wider team in creating a warm, inviting environment where guests feel at home

HOW YOU'LL BE REWARDED

Grow your career with a values-driven organisation that's passionate about supporting its people. As part of our team, you'll enjoy:

  • Discounted stays at hotels and resorts around the world
  • Access to subsidised private health cover
  • Birthday leave to celebrate your special day
  • A generous reward and recognition program
  • Opportunities to learn, grow and progress your career
  • Funding to support ongoing professional development
  • An inclusive workplace supported by active Diversity Resource Groups

WHAT YOU'LL BRING

To be successful in this role, you'll bring:

  • Previous experience in a front-of-house, reception, or guest services role (hospitality or tourism experience preferred)
  • Strong communication and customer service skills, with a warm and approachable manner
  • Excellent problem-solving skills and the ability to stay calm under pressure
  • Immaculate presentation and grooming standards
  • A positive, can-do attitude and team-focused mindset
  • The flexibility to work a roster that includes weekends, evenings, and public holidays

WHERE YOU'LL BEGIN YOUR JOURNEY

Club Wyndham Bellinzona is a beautiful, heritage-style property set among the rolling hills of Hepburn Springs, just a few minutes from Daylesford. With its elegant guest rooms, gardens, and a warm country-house feel, Bellinzona is known for welcoming guests who come for spa retreats, weddings, conferences, and a taste of local hospitality.

You'll be joining a team that's proud of both the history of the property and the future we're building together — helping to create exceptional guest experiences in one of Victoria's most loved regional destinations.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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