Claims Specialist

3 days ago

Brisbane Central Business District, Australia HAYS Full time

Leading Insurance Company - Business Claims - Full Time Permanent - Work from Home - $70k - $90k + super

**Your new company**
This Claims Specialist position sits with a leading Insurance company, within their Business Claims team (SME)

**Your new role**
The primary purpose of the role is to support and uplift technical execution of the claims processes and customer journey. This role is accountable for uplifting the technical capabilities of claims through approval functions, recommendation and the resolution of customer complaints supporting the delivery of coaching and training to deliver outcomes.

Key Responsibilities:

- Take ownership of a customer’s experience when they have an issue or complaint utilising effective decision making to produce quality outcomes in a timely manner that fulfils the required service levels and standards
- Support and educate internal stakeholders by providing technical guidance on claims related matters while identifying gaps and opportunities in acumen or process
- Facilitate the uplift of new and existing staff in their technical skills and capabilities to support a high level of competency in technical outcomes and procedural adherence
- Maintain compliance and actively identify instances of non-compliance with risk and regulatory standards, requirements and frameworks delivering quality outcomes through adherence to internal processes and procedures
- Meet the key performance indicators and metrics of the business, recognising areas of opportunity where support is needed and creating actions to improve performance
- Identify and suggest actions to address opportunities which drive the continuous improvement of the customer, colleague compliance and commercial outcomes

Training: Virtual training will begin from the start date. Monday to Friday, standard business hours.

**What you'll need to succeed**
- Demonstrated Commercial Claims experience (handling technical claims & complaints)
- Proven experience in a customer centred role
- Ability to work in a fast paced environment providing high level critical thinking & empathy towards customers.

**What you'll get in return**
- permanent full time role
- career growth progression
- $70k - $90k + super
- Insurance benefits/discounts

**What you need to do now**

**LHS 297508** #2716877

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