Claims Specialist
3 days ago
Leading Insurance Company - Business Claims - Full Time Permanent - Work from Home - $70k - $90k + super
**Your new company**
This Claims Specialist position sits with a leading Insurance company, within their Business Claims team (SME)
**Your new role**
The primary purpose of the role is to support and uplift technical execution of the claims processes and customer journey. This role is accountable for uplifting the technical capabilities of claims through approval functions, recommendation and the resolution of customer complaints supporting the delivery of coaching and training to deliver outcomes.
Key Responsibilities:
- Take ownership of a customer’s experience when they have an issue or complaint utilising effective decision making to produce quality outcomes in a timely manner that fulfils the required service levels and standards
- Support and educate internal stakeholders by providing technical guidance on claims related matters while identifying gaps and opportunities in acumen or process
- Facilitate the uplift of new and existing staff in their technical skills and capabilities to support a high level of competency in technical outcomes and procedural adherence
- Maintain compliance and actively identify instances of non-compliance with risk and regulatory standards, requirements and frameworks delivering quality outcomes through adherence to internal processes and procedures
- Meet the key performance indicators and metrics of the business, recognising areas of opportunity where support is needed and creating actions to improve performance
- Identify and suggest actions to address opportunities which drive the continuous improvement of the customer, colleague compliance and commercial outcomes
Training: Virtual training will begin from the start date. Monday to Friday, standard business hours.
**What you'll need to succeed**
- Demonstrated Commercial Claims experience (handling technical claims & complaints)
- Proven experience in a customer centred role
- Ability to work in a fast paced environment providing high level critical thinking & empathy towards customers.
**What you'll get in return**
- permanent full time role
- career growth progression
- $70k - $90k + super
- Insurance benefits/discounts
**What you need to do now**
**LHS 297508** #2716877
-
Property Claims Specialist
4 days ago
Sydney Central Business District, Australia HAYS Full timeNationally recognised Underwriting Agency looking for experienced Property Claims Specialists **Your new company** *** Be part of fantastic organisation that due to an increase in workload are expanding. The Insurance agency in question specialise in Strata Property Claims. This company are massive on Team Culture, and regularly encourage rewards &...
-
Commercial Claims
17 hours ago
Sydney Central Business District, Australia JL Exec Full timeFull Time - Sydney CBD - Posted 2 mins ago **JL Exec** Diverse & interesting claims, highly service orientated role, plenty of scope to progress in various directions across this fast growing multi-national group, great team culture! - Wide range of interesting claims - Sydney CBD location - Lots of scope to progress Our client, a highly-respected and...
-
Claim Specialist
2 weeks ago
Brisbane, Australia Suncorp Group Full time**Drive Your Career Forward with Suncorp - Become a Motor Claim Specialist!** Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp’s Motor Lodgement Team in Brisbane and make a real difference every day. We’re currently hiring **Full-Time Motor Claim Specialists** to...
-
Quality and Optimisation Specialist
3 days ago
Sydney Central Business District, Australia EML Full time**Quality and Optimisation Specialist**: NSW - Sydney CBD CTP Full Time **THE OPPORTUNITY** The Quality and Continuous Improvement Specialist is responsible driving, owning and improving internal and external audit outcomes. Working closely with the Senior Leadership Team, Case Managers and Insurer, the Specialist will coordinate internal Quality Assurance...
-
Injury Management Specialist
6 days ago
Sydney Central Business District, Australia EML Full time**Injury Management Specialist**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...
-
Claims Specialist
2 weeks ago
Brisbane, Australia Youi Pty Ltd Full timeApply now Job no: 502406 Work type: 38 HOUR WK - NOT ROSTERED Location: SUNSHINE COAST, BRISBANE, SYDNEY Categories: Product and Distribution The Claims Specialist manages each claim in their portfolio end to end using deep expertise to deliver the best outcomes for our intermediated customers Up to 18 Month fixed term Key priorities - Manage a portfolio...
-
Claims Specialist
2 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full time $80,000 - $120,000 per yearJob DescriptionWe partner with insurers, self-insurers, schemes, and employers to navigate complex claims environments, drive transformative change, and implement high-impact solutions that elevate performance and embed sustainable claims practices that optimise outcomes, control costs, mitigate risk, and deliver value across the entire claims lifecycle.This...
-
Claims Specialist
2 weeks ago
Brisbane, Australia Suncorp Group Full time**Join Our Major Loss Motor Claims Team as a Claims Specialist!** - **Start Date**: Monday 24th February - **Location**: Brisbane or Melbourne - _Work from home opportunity available post training_ - **Role Type**:12-month Contract Role - Full-time - Monday to Friday At Suncorp, we’re committed to being there for our customers in the moments that matter...
-
Claims Technical Specialist
3 days ago
Brisbane, Australia TAL Full time**Job Description** Claims Technical Specialist** - Join Australia’s No.1 Life Insurer - Focus on customer service, achieving better health outcomes and driving thought leadership - Career progression and excellent employee benefits **About the Opportunity** We’re a continually growing team, one that is dynamic in thinking and solutions oriented with...
-
Claims Resolution Specialist
18 hours ago
Brisbane, Australia Insurance Australia Group Full timeMake a difference as a Claims Resolution Specialist From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our...